They were very helpful
They were very helpful, patient, and went the extra mile because I’m a long time customer.
Great customer service!
Great customer service!
Customer service support provided…
Customer service support provided superior assistance in a timely manner. They were pleasant to work with!
Very nice rep
Very nice rep - very thorough and patient
Cove is the best security system out there!!!!
I have been very happy with Cove. This security system is absolutely fantastic. I called in today to upgrade some of my equipment and I had a bunch of credit. Mary Grace was awesome from the customer service. She listened to all my concerns and was very accommodating and helped me upgrade my system. Everything was done logically incorrectly. I’m always gonna be a customer of Cove thank you Cove very much for keeping me and my family safe.
Areil was attentive and listened
Ariel was attentive and listed to how my window installation project would could/may affect the security of our home. He helped me figure out the additional number of sensors needed Thanks Areil! Sorry if I missed spelled your name :(
Mark was very patient with me…
Mark S, was very patient with me knowledgeable, and he made sure that everything was fixed by the time I hung up.
Mark patiently helped me pair my door…
Mark patiently helped me pair my door bell camera and chime. He was very knowledgeable and helpful to this tech challenged senior citizen.
Dominick was extremely helpful
Dominick was extremely helpful! Walked me through, step by step. They were patient!
Mark was very patient with this senior…
Mark was very patient with this senior citizen who has tech challenges. He calmly walked me through how to pair my door bell camera and chime. He was very knowledgeable and kind. Couldn't have done it without him.
Mary Grace was very helpful and…
Mary Grace was very helpful and resolved my issue quickly. I called expecting to have to upgrade and pay more but that wasn't the case. Every time I have called customer support, my issues have been resolved while on the phone or in the chat.
Mark did a great job resolving my two…
Mark did a great job resolving my two issues and answering questions. Very good customer service. Mark is very customer friendly.
He was very helpful in everything I…
He was very helpful in everything I asked of him.
Excellent service
Excellent service
Representative provided excellent…
Representative provided excellent customer service and resolved my issue quickly.
Easy easy, security system, and customer service
Have had security system about six months, never used my security code sign accidentally set it off. They were so polite because I have forgotten my security code, but the experience and the patience of the customer service rep was remarkable
Setup and Install of hub and new panel
Jess, provided great support and service. She helped us go through the setup process of both the hub and new panel was very thorough. She was patient in every step of the way.
Jess was awesome and helped me through…
Jess was awesome and helped me through everything!! It’s good to know Cove is hiring excellent individuals like Jess!! Keep up the awesome work, Jess!!!
Jess was awesome and stayed through…
Jess was awesome and stayed through everything!!! It’s good to know Cove is hiring excellent individuals like Jess!
Mary Grace did a great job quickly…
Mary Grace did a great job quickly solving my issue!
Absolutely great customer service
Absolutely great customer service
Both agents that I spoke to by phone…
Both agents that I spoke to by phone Jess & Cris were excellent. They helped identify the issues, and with further testing expedited what needed to be done.
Excellent customer service
When I needed to close my father’s Cove account following his death, Joseph F. was extremely accommodating and helpful, and even waived the balance on my father’s account. He also responded in record time to my request. Dealing with Cove is the easiest thing I’ve had to do closing my father’s estate.
Mark was very patient and very helpful…
Mark was very patient and very helpful in helping me with my needs.
Maria was very helpful and…
Maria was very helpful and understanding. I appreciate what Cove is doing to help in the safety of my home.