Joy was very helpful with my concerns.
Joy was very helpful with my concerns.
Very easy to call and get the help i…
Very easy to call and get the help i needed.
Customer support is always available…
Customer support is always available and always helpful!
Issue was resolved satisfactorily on…
Issue was resolved satisfactorily on one call.
Chris was very helpful 👏 👌
Chris was very helpful 👏 👌
Mary Grace was a great help
Mary Grace was a great help. She answered all my questions completely.
Jess was very helpful in trying to…
Jess was very helpful in trying to determine how to contact me when the alarm was triggered
Extremely knowledgeable …
The support technician was extremely helpful.
His knowledge of the equipment was excellent.
Thank you so much for having experience support.
Fritz was wonderful 2 days in a row
Fritz was wonderful 2 days in a row! I really enjoyed talking with him. He is a huge asset to your company!! Please sign me up to win the Lexus or 100k . Visually impaired and need all the help I can get!! Thanks!! I LOVE COVE!!!
He was a great help
He was a great help, helped me out by getting me some new adhesive straps, some awesome discounts on new equipment I needed to add to my home after I moved, and even got me some expedited shipping to help get my home protected faster!
Mark was very helpful and respectful.
Mark was very helpful and respectful.
Ms Diane very much a professional very…
Ms Diane very much a professional very patient and understanding new her work we need Dian
Niljean took care of my issue,and got…
Niljean took care of my issue,and got right to work fixing it.Thank you so much .
Excellent set up help!
Michael walked me thru the setup of my new system effortlessly and with patience. We even got disconnected at one point and he called me right back. I didn't even have to rename all my sensors. He walked me thru all of that
Cove has great customer service and…
Cove has great customer service and technical support
Quick response to my phone call and…
Quick response to my phone call and pleasant conversation. Agent Jess guided me through a couple of different fixes and was able to get my system back up and running again.
Quick response to phone call and…
Quick response to phone call and pleasant conversation. Agent guided me through a couple of things to fix my problem and was able to get my system back up and running.
I had this customer service rep on the…
I had this customer service rep on the phone for almost 50 minutes and he answered all of my questions. Very Helpful
Ariel was sooo helpful and was so…
Ariel was sooo helpful and was so patient to walk me through fix that I needed. He explained process clearly that I understood what the issue was. Highly recommended customer service.
Niljean was fantastic
Niljean was fantastic, answered all of my questions and guided me through my issues. Thank you so much!!!
Joseph Deserves a Raise!
Joseph immediately responded to my question, delivered results faster than I can type. Would recommend Cove to everyone based on the customer service alone!
Very Comfortable Experience
First off I was able to connect very quickly. Then I was VERY lucky to have Alfie help me through the process! She is very knowledgeable, patient and help me through issues that are not included in the written instructions.
Excellent Customer Service!
Customer service is easy to get a hold of and work through my issue. I highly recommend Cove to my friends and family!
Mark was very kind and patient with me…
Mark was very kind and patient with me as we worked through my problem. He had to talk me through several steps several times until I got it right and the system running properly. I am older, with arthritis and back issues and move slowly. He helped me relax and do what I needed to do. Thank you, Mark!
Door Sensor Issue
Mark helped me with my door sensor "tamper" issue. He was very patient, kind, and my issue was resolved with his assistance.
Thank you Mark!!