Questions answered well
Questions answered well, and information passed on that was valuable.
Myca was excellent
Myca was excellent! Please make sure no partition is open on my account. That’s how this guy got in! Please keep your eyes open on my account. I want him caught!!! Thanks!☺️
Nirry was very helpful and efficient
Nirry was very helpful and efficient. Even though they were working with multiple customers, they were responding to me every couple of minutes and making progress with helping me.
How quickly my call was answered and…
How quickly my call was answered and how fast it was res
Representative Diane was awesome
Representative Diane was awesome, great help and superior customer service. Helped me from beginning to end and she was very patient and responsive to my questions.
Mark S was great
Mark S was great
The representative was exceptional
The representative was wonderful and knew exactly what the problem was. She explained that they are two separate cove accounts I was confusing as one… the cove application and the cove portal. She made it easy by sending links directly to my email and then walked me through setting up each. Wish I had spoken to her the first time I called today.
Michael is extremely professional and…
Michael is extremely professional and knowledgeable. He was able to answer and resolve all my questions.
Excellent customer service
I used the chat feature and Joy was able to help me troubleshoot the few issues I was experiencing and we got everything resolved. I have to say that their customer service is excellent.
mary grace was the best!!
mary grace was the best!!! 5*!!!
Mary Grace was fantastic!!!
Mary Grace was fantastic! She had a wealth of knowledge and could answer any question I threw her way.
Ariel
Ariel was courteous, professional and patient with me, albeit all my many questions. He provided me with a high level of customer care. Hence my 5 starts assessment of him.
Michael was very patient and courteous…
Michael was very patient and courteous as he walked me through the set up process. I really appreciate his assistance.
I was very frustrated and going to cancel.
I was very frustrated and going to cancel. Nijean solved several technical issues to get everything working!
Niljean was great!!
Niljean was great! Helped me accomplish something I have put off for years. Thanks for helping me update the location name to the actual name of this location and not just my name. They were patient and very helpful! Thanks so much for all your help!
Jess was very patient and helpful…
Jess was very patient and helpful throughout the entire interaction.
Had a little trouble connecting
Had a little trouble connecting, system bounced me out twice. Once I was able to connect the representative was able to quickly address my issue.
Prompt accurate service from my chat…
Prompt accurate service from my chat agent. Also told agent my husband has been ill. Agent sent well wishes! Very sweet ❤
My camera is not set up
My camera is not set up
Very good & immediate support & solution
Very good & immediate support & solution
Ease of dealing with technician
Ease of dealing with technician
HAPPY EXPERIENCE
Alfie made my experience GREAT❗She was so polite and knowledgeable it was a pleasure talking with her. I got all my issues resolved. THANK YOU ALFIE
I already submitted my review and it…
I already submitted my review and it has been published. Thanks!
Very helpful
Very helpful. Pleasant, professional and a real person.
Upgrade was very simply done
Mary Grace was so smooth on my converting from Cove Simple to Cove Connect. It took about 15 minutes from start to finish with 100% success. This was all done over a chat channel!!! Fab and well done.