Adrian was great about checking up with…

Adrian was great about checking up with us to make sure we didn’t have any questions or concerns! Very appreciated.

My Cove Base unit stop communicating…

My Cove Base unit stop communicating with COVE. The Cove representative walked me through the steps to get it back online in a short amount of time. Thanks COVE

Donna was super friendly and very…

Donna was super friendly and very helpful and patient with me. I appreciate her knowledge!!

Always like customer service and they…

Always like customer service and they answer the phone very quickly.

Not once did I receive a false alarm

Not once did I receive a false alarm, unlike the previous security company I tried. Equipment and customer service both were great.

Rep was very helpful

Rep was very helpful

great online support

Used online chat to diagnose my issue and replacement is being sent asap.

Love them!

Reactivated service since we moved out of state and out of the military. Process was so easy and quick. Thank you Xavier for making that happen.

I am so glad we switched to Cove!

I am so glad we switched to Cove! It’s such a comprehensive system for half the monthly cost of what we were paying. I love the intercom in the alarm panel giving you the ability to instantly communicate, the rapid SOS system, text alerts, the ability to disarm certain sensors, arm/disarm from the app, and create unique user codes, along with the hostage code feature. Unlike my previous system (at twice the cost), you can actually here the siren throughout my entire house, and have the ability to delay the siren based on which sensor is triggered, or adjust delay time in general. And finally the customer support is excellent. Wished we had switched to Cove earlier!

6 stars for Shine and/or Sheena

6 stars for Shine and/or Sheena, she should be running the customer service department. Took 5 or 6 calls a and several emails to upper management with no avail. Thanks Shine, you need a promotion. Cove cancellation averted!

Impressed with Cove

So far, I have been very impressed with Cove. The alarm system works well. The support team have been very professional and knowledgeable, and have resolved my issues when I've called for assistance. I researched to find the best security system and am happy I chose Cove!

We are well pleased with the COVE…

We are well pleased with the COVE security system. Installation was easy, instructions through the panel was so simple. Motion detectors cover a large area, we have 2. plenty of sensors for windows and 4 doors. The monitoring station is extremely efficient. BE SURE TO DISARM SYSTEM BEFORE ENTERING WITH THE FOB. If you use control panel to disarm, be sure to report as false alarm. Any sensor that is triggered will immediately go to monitoring center. So far we feel very secure and safe with COVE. A great value

Always excellent service from these…

Always excellent service from these guys! Quick and diligent with their responses in resolving customer issues. Latest interaction with customer service agent (Geraldene Sarsaba) was superb and he/she was able to resolve my issue in a timely manner with a positive professional demeanor.

Got it fixed with a simple text

Got it fixed with a simple text. Great job Cove!

Support is levels above industry standard

I'm just now placing my order with Cove, and I am so impressed with their customer service. Their team is knowledgeable and professional. They listen. Their answers are clear. They're not at all pushy. Overall, their integrity is way, way above their competitors. Highly recommend.

Cove security is a great solution for…

Cove security is a great solution for having excellent fire and police alerts as well as monitoring CO2 and water intrusion. We were looking to replace a Ring camera system and monitor through smart phones.

Customer Service

Jefferson corrected my insurance certificate super fast and emailed it to me.

I love Cove

I love Cove! It is dependable and reliable! Easy to use and navigate. Very happy with it!

I have had ADT and ATT DigitalLife on…

I have had ADT and ATT DigitalLife on two separate homes through the years and ATT is sunsetting it’s Security Service Nationwide of which is currently on one of my homes. Decisions have to be made by the consumer prior to September 1, 2022, to find monitoring with another company or be left with no security monitoring protection. This is my first experience in leaving the big box brands that require their 36 month agreements, of which I hadn’t had a contract in years and wasn’t about to be forced to sign one now!!! I’m SO happy I listened to my daughter when she suggested I research other options!!! I spent a good amount of time with my investigation and Cove came out on top in all reports!!! I needed assistance on a couple of matters and each time I called I was amazed at how friendly and genuinely caring the representatives are!!! I’m more than pleased with my experience and highly recommend Cove!!!

Great service.

Great service.

My husband had to change his cell…

My husband had to change his cell number due to harrassment and we did not realize we had his number tied to the panel. We did call to let them know his new number to get calls on. Just realized we have the old number tied to the panel and we have been getting panel errors for sometime now. Went on chat and Jefferson was able to change to my number and we are good to go now! Thanks Jefferson you were awesome!

Easy to install

Easy to install, use and Soo happy not to have a monthly bill that will keep growing every year for the monitoring.

Use your system every day

Use your system every day. Pleasant and quick and reliable. Quick responses when alarm did go off. Staff is great too

Very nice and professional

Very nice and professional

Great customer service from Marian.

Great customer service from Marian.