Fatima was very helpful
Fatima was very helpful. She went Above and Beyond to make sure everything was working correctly!! Great customer service!!
RJ was great very nice and helpful
RJ was great very nice and helpful.
I’m new to the COVE system and I am not tech savvy so he was great.
The response from cove was great the…
The response from cove was great the lady was very nice on the phone.
He was patient and knowledgeable.
He was patient and knowledgeable.
Great experience
I recently had the pleasure of working with Anfernee at Cove, and I must say, he was exceptional! His patience and extensive knowledge truly stood out as he helped me resolve my concern. Anfernee took the time to understand my issue thoroughly and provided efficient solutions, ensuring that I felt supported every step of the way. It's rare to encounter such dedication and professionalism, and I appreciate how he made the entire process seamless. Thank you, Anfernee, for your outstanding service!
Great help from Kim at Cove
Great help from Kim at Cove. Excellent service. Very patient. Super clear instructions.
She was helpful and kind!
She was helpful and kind!
Troy did an amazing job
Troy did an amazing job, was very patient, very knowledgeable and very professional, he was able to resolve my issues to my satisfaction
Very helpful and professional
Very helpful and professional. Just had to hold a really long time. Not her fault.
Able to handle technical problems with…
Able to handle technical problems with a satisfactory resolution. It is great when expectations are met with both personal and professional acumen and capability.
Was greeted very well
Was greeted very well, and right off asking how she could solve my problem. Then went on to take care of it.
Great customer service
Great customer service, asked questions and concerns about my order and fixed the issue.
I had questions after ordering my Cove order
I had questions after ordering my Cove system so I called customer service, which is available 24/7. The gentleman on the phone was very helpful and very professional.
Great customer service
Agent was able to help me resolve my issues quickly and was very helpful.
Famita was very kind and efficient.
Famita was very kind and efficient.
RJ listened to my concerns
RJ listened to my concerns and helped me to resolve the VERY poor customer service experience that I have had for WEEKS.
We have had cove since November 2021. The numerous issues have been going on since November 2024.
The lack of communication from Cove has been an experience that I will not tolerate again.
Again thanks to RJ and anyone else who contributed today
Friendly customer service
Friendly customer service, fast and easy
The associate was really helpful with a…
The associate was really helpful with a great knolage she went with me step by step
very professional and helpful
very professional and helpful, answered all issues.
A+ Representative: FATIMA
My rep, Fatima, was great! Very friendly, patient, & knowledgeable.
Great experience!
Great experience!
Troy, understood the problem and provided the solution very professionally
Jeoff was very knowledgeable
Jeoff was very knowledgeable, professional and easy to deal with. He made my day.
Top Notch Experience. Loving my new alarm system.
I am loving my new alarm system so far. Customer Service/IT department have been wonderful in helping me with the easy setup. They took their time with me and didn't rush any questions or concerns I had. It has been a great experience.