Efficient service!

R. J. was more than helpful. He was straight to the point of solving my issue.

Easy to talk to

Easy to talk to. Explained what was going on well.

Great to talk to

Great to talk to

I absolutely love COVE

I absolutely love COVE , not only the equipment is easy to operate but their customer service is amazing. Having this security system gives me a peace of mind for all my properties. Thank you 😊

Great customer service

Leika was wonderful and helpful and solved my questions right away.

Phenomenal Customer Service

I would like to give a kudos to Miguel from Cove Support via phone for assisting me with my situation, he has a phenomenal customer service and clearly gave me an explanation which I needed to solve my problem. Thanks Cove for having Miguel to assist me. Thanks again! I would recommend Cove to my friends definitely.

Install Cove System

Person was very knowledgeable and extremely patient

Customer Service

I chatted with Niljean R. about a connectivity issue I was having and they were able to help me resolve this issue quickly and effectively!

Poor customer service/bad equipment - resolved

I purchased equipment and also arranged for one of their professional installers to install everything. The appt. for installation was on 6/25/2024. He had a problem with the doorbell camera and called the Cove help line. After explaining the issue he was having, the CSR stated it was a problem on their side and she'd get it taken care of. That didn't happen. I finally called them again, in August. I was told a replacement doorbell camera would be sent. I was forewarned it might take a few weeks due to a backorder issue. Finally, September 20th, I received a UPS text stating they had the package. On 9/25 I received another UPS text stating the package would be delivered 9/26. Didn't happen. I've called Cove Support 3 times with the last Cove Chat 10/08/2024, and keep getting a run around. Today, even sending them the UPS activity showing they had received the package on 9/20 and all UPS activity 9/20 through 9/26, the newest CSR chat person informed me the package was in the process of being sent as if it were the first time. I asked to have the issue elevated to a manager but just got the is there anything else I can help you with response. So still no 100% working doorbell camera, no answer as to who is to install it considering I already paid over $200 for a professional installation, and no explanation as to what is going on between COVE and UPS other than to tell me about the bad weather going on which is holding up the shipment... and the shipment UPS processed in September remains a mystery. Oh, they have had no problem with my monthly autopayment of $27.99 I received a call the day after I posted the above. Nick from Cove actually read the UPS activity and understood my frustration in the prior CRS staff telling me that Cove hadn't even sent it to UPS due to it being backordered. Nick assured me he would get another camera sent after I told him the current camera's issues. Nick just sent me another text as I am typing this and provided the tracking number along with telling me the camera is being dropped off to UPS tonight. Major thank you to Nick for getting this resolved.

Excellent customer service

Great system and excellent customer service

It was nice to talk to somebody who…

It was nice to talk to somebody who didn't sound like he was outsourced and english was his second language.He was knowledgeable about cold and helpful with what I needed.

Prompt, friendly, and helpful customer service

Get in touch with the customer service within 3 minutes. She is very friendly and knowledgeable to help us to install all the sensors.

Reem did a great job with helping me to…

Reem did a great job with helping me to access my account and get the alarm reset. Thank you Cove and thank you Reem!

Rep was very patient and kind

Rep was very patient and kind. She was very helpful with the issue I had and actually took the time out to fix it.

The Rep was extremely patient with me…

The Rep was extremely patient with me and knowledgeable.

Cove was quick and easy to install…

Cove was quick and easy to install thanks to cove tech support. The pricing was great 👍 not alot of out of pocket expense. Overall I would recommend it to all my friends and family!!!

Great experience with Cove

Great experience with Cove! The system works perfectly, and their support team is fantastic. Highly recommend for anyone looking for a reliable home security system!

Justin was prompt and got right to…

Justin was prompt and got right to work. Answered any questions that I had and help me get connected. I only have one issue...the outdoor cameras aren't charging for some reason.

Great support and system

My experience with Cove has been great! Customer support has been really helpful every time I call. I have peace of mind since I have my security system.

Customer service rep was fantastic!

Customer service rep was fantastic!

LOUIS with Hello tech was very friendly and knowledgeable, very helpful and pleasant to be around he was very experience glad of the chose I made.

He was very knowledgeable , friendly and very helpful.

Customer Service Experience

Nirry R. was very helpful with getting my alarm panel back online. The agent was a lot more thorough in the troubleshooting aspect than the previous agents I spoke with due to a SIM card issue.

Customer service chat easily resolve my…

Customer service chat easily resolve my issue. Great customer service.

The customer service person was very…

The customer service person was very patient and understanding. She took time and worked diligently to fix the problems I was having .

TEN STARS from Original Customer!

TEN STARS!! I contacted Cove via chat due to a few frustrations I had with my current system and the complications logging in to different Cove apps. I have been with Cove since their beginning. At the time the system was basic and the app was spotty. With Cove I receive a monthly $5 revolving credit toward purchasing any future equipment add-ons. I found out today that my outdated “simple” system does not support cameras, smoke detectors or C02 sensors! Additionally, I would have to purchase to the newer system for $150 and $20 for a set of compatible smoke and C02 sensors. The chat Customer Support, Rubelyn G., did a phenomenal job answering my concerns, solving my login issues and explaining the new system vs the old system I had since Cove started years ago. I have accumulated $105 of equipment credit on my account and was pleased to find out that I can apply this toward the upgrades! Cove started out years ago with an affordable basic home security system to what, today, has become more fitting to current technologies and needs. I am glad to stay a happy Cove customer so far. There are many competitors in today’s home security market. I am a first-hand customer that knows Cove’s system has become a leader in the home security segment! If you need home security that is reasonably affordable, easy to install, provides $5 monthly equipment credits and excellent customer service, COVE is an excellent choice!!!