Joseph F, Excellent customer service agent

Joseph F was my customer service agent to prove information to upgrade my system. He was quick, knowledgeable, and very helpful. The best customer service I have experienced from anyone and any company. Thanks Joseph!

Quick easy and knowledgeable chat…

Quick, easy, and knowledgeable chat support. I'm a new customer and so far my experience with reaching out to support with any questions has been a great experience.

Quick and easy as everything should…

Quick and easy as everything should always be!

Lloyd L was very helpful.

Lloyd L was very helpful.

Great experience with getting my system…

Great experience with getting my system issues resolved

They’re very quick to respond to alarm…

They’re very quick to respond to alarm even if it’s a false alarm and very polite and respectful to you when you call them and very helpful.

Great support help

Great support help. Quick answers and knowledgeable workers

Contacted Cove today via chat to upgrade my equipment…

Contacted Cove today via chat to upgrade some of my equipment and burn off some (most) of my accrued equipment credit. Other than having to wait a bit between responses because the agent was handling multiple customers simultaneously, the process went smoothly and all of my questions were answered to my satisfaction. Far happier with Cove and its service than I was with my previous alarm company.

New customer with general questions

New customer with general questions, once I was able to find the chat feature it was fast and all my needs addressed fully

Amazing house

We stayed at Seal Bay resort on the Green Lawns site at the beginning of August, we had the 6 bedroom house Greensleeves, what a brilliant house it is, everything you need for a self catering holiday including a hot tub, which the children absolutely loved, there were 8 adults & 4 children, the house is so spacious for that amount of people, each family had their own bathroom so getting ready in the mornings & evenings was a bonus. With your own games room & private garden it's a perfect house, it's a bit of a trek to the indoor swimming pool but only took about 10 mins to walk to the outdoor lido & we managed to spend 2 days at that pool, we also used the facilities at the Whitehorse site which again is only about 10 mins walk from the house. Overall its a perfect place to visit if you are a large group holidaying together & you have young children. We would definitely return & wouldn't hesitate to book Greensleeves again

I am really glad that I was able to…

I am really glad that I was able to find Cove Security. I tried one of the more popular services and found their service and support very lacking. Installation was difficult and issues were never resolved. In addition their monthly fees were double compared to Cove. I searched the web and found Cove was highly rated by consumers.

Lloyd L was prompt in his replies and…

Lloyd L was prompt in his replies and answered every question I had. He was patient in getting everything set like I needed.

Walked me through everything and was…

Walked me through everything and was courteous and kind.

I requested a chat today regarding FREE key-fob for signing up for tests …

I requested a chat today regarding while I on the CoveSmart Portal page this afternoon I received a pop-up advertising a FREE keyfob if I signed up for texts. And I was unable to find anything confirming that I would be receiving said KeyFob. My chat request connected with Lloyd L. I presented Lloyd with a couple contradictions with thevwebsites pricing. Lloyd remained polite and helpful from start to finish of our chat. You have an asset to your Customer Service right there. *unlike a gentleman I had previously tried to chat with but that guy ended our chat under his own terms **I was unaware he wasn't willing to chat and closed the chat! THANK YOU AGAIN Lloyd L.

Everything it’s easy to install and the…

Everything it’s easy to install and the price was right and great later i will order the door camera soon.And great service

Great customer service!

The CSR was so patient and helpful when I was updating my touchpad.

Excellent cs ..

Excellent cs ... was patient and answered all my questions regarding upgrade..

The technicians and the customer… Customer satisfaction and questions

The technicians and the customer service have been great when the alarm went off at twice both times by accident. I called and said it was a false alarm and we set everything in and it works fine. Very very pleased thing I have concerns with is my two indoor cameras in the living room and my room I was not under the impression I had to have SD cards which y’all do not provide or sell for that, and they are not included in the Monitoring System and they going to include the outside cameras in with the monitoring not just to me. Please provide feedback. Thank you.

Customer service

I have had cove since 2020 and I have needed customer service a couple times they are always wonderful and so helpful.

online help was helpful

online help was helpful, solved my problems, real person behind the screen, not a bot

Still waiting for the rest of my order…

Still waiting for the rest of my order to arrive. However the sensors for doors and windows are working great. So far so good we’ll see how the system reacts.

Customer service representative did a…

Customer service representative did a great job of helping me though the problem and replacing my cameras that did not work anymore

Jeff my cove representative made it…

Jeff my cove representative made it very easy to purchase a door and outdoor camera for my home. I was able to get a discount and use my point and get just what was needed for my budget. He was kind and walked me through it step...I am so happy ro be a cove customer.

Needed to update CC information

Needed to update CC information on my account. Mary connected with me quickly through online chat and updated their records. It took only a couple of minutes. I was having some trouble doing this through the portal and was glad online chat was available to assist. So far very happy with this service.

Mary C

Mary C. Was able to answer my questions with professionalism and understanding. I did not feel rushed.