I had to order additional equipment…
I had to order additional equipment from Cove. The customer service rep, Kath took the call. She provided me with one of the best customer service experiences ever. She was knowledgeable, professional, calm, and focused on providing exceptional service. Employees like Kath are a real asset to any organization. Cove is fortunate to have Kath as an employee.
Great Experience!
My text chat with Jefferson was solved quickly and efficiently. He understood my problem with the panel losing power. He provided instructions then when I had a problem with a step he provided pictures which then helped to proceed and solve the power issue! I am very pleased with the customer service as I had another issue in the past with the installation and that also was solved quickly.
The agent was thorough helpful and…
The agent was thorough helpful and efficient
On line support is prompt and very…
On line support is prompt and very knowledgeable. Shipping speedy and box shipped in must have cost 100$! All pieces were of the highest quality
I wanted to set up my Eufy cameras
I have changed my one star to a five star with Cove Security. Originally I was very unhappy with their service. But now, because of Abby in customer service, she went beyond to make happy and satisfied. I will be keeping my new Cove system and can't wait to hook it up!
The tech was very supportive and…
The tech was very supportive and helping me resolve my problem with the panel !
Joseph in Customer Support is wonderful!
Joseph in Customer Support was very patient and helped walk me through a challenge.
Satisfied customer
So far, everything works great. The setup was very easy and quick. Love the Eufy camera and the first one was free. If you are mounting the camera on vinyl siding, get the vinyl brackets (sold separately). I like the ability to control the system via the app. The only issue I had was some of the motion sensors were finicky with the tamper feature which kept registering a tamper condition. This was easily fixed by removing the battery cover and applying some scotch tape. I like the monthly credit that you get with each month of monitoring to put towards purchasing additional equipment as the price of the equipment is only discounted when first purchasing it. Overall, a great deal compared to the big-name companies and their outrageous prices.
During my time of grief
During my time of grief, the agent was able to get everything changed to my name & contact information. She was also able to answer all my questions
Professional
Professional, courteous, and helpful. The issue I had was solved
Great customer service
Great customer service
My issue was quickly resolved.
My issue was quickly resolved.
Great customer service
The agent was friendly and helpful.
Myelin was very helpful.
Myelin was very helpful.
Always great customer service and no…
Always great customer service and no hassles. Just simply there to get you back on track and always friendly.
Live customer service rep was great!
Live customer service rep was great!
Great experience
Great experience. Long term customer/client.
Reliable service
Pleased with the service
Knowledgeable service.
Knowledgeable service.
Very helpful
Very helpful, issue resolved quickly
Quick and easy to follow
Quick and easy to follow
Customer service was outstanding.
Customer service was outstanding.
Great experience
Everyone I have dealt with has been very helpful and professional. Was very easy to get all the equipment hooked up and running. Glad I decided to go with Cove.
Fast resolution with very friendly and…
Fast resolution with very friendly and knowledgeable employees. Quick human contact without too many pushbutton prompts. An overall stress free experience which is exactly what I needed. This has made it very easy to begin a transition away from another company I had been satisfied with for over 11 years.
Quick telephone help getting a…
Quick telephone help getting a certificate for my house insurance company showing monitoring system. Very pleasant interaction with the helper. Thanks!