The rep was VERY Polite and helpful

The rep was VERY Polite and helpful, as well as Patient n understanding. worked with her before to resolve , issue with readding my outdoor cameras. when WI FI was down due to tec issues.

Friendly and informative

Friendly and informative

The Cove Experience

Customer service is top notch. Friendly, Courteous, & knowledgeable. Always prompt to address customer issues which no doubt leads to your organizations success. Keep up the good work and please convey my comments to your staff.

The customer service is the best

The customer service is the best. They walk you through all the steps to resolve a problem. The agent was very friendly and knowledgeable.

Cove Security is the best

Cove Security is the best. They give a military/veteran discount for the 1st 6 months of your program. They have great and simple to install equipment. The control panel is high quality and super easy to work. The 24x7 monitoring is top and while I've had some false alarms on my part, Cove was there instantly! Good to know! Overall - 5 stars for Cove Security!

We made the switch!!

We had a 'well known' alarm system in our home for almost 10 years, and it needed upgrading as various components were dying. I called the other company for parts, and were told they are no longer available, and that I would need a complete new system, I had them price it up for me, and then did my due diligence! I found a site, that reviewed the top 10 alarm systems/companies, and saw COVE was up in the top 2 or 3 on each site I checked. I put a system together online, and placed my order, The equipment came quickly, and the installation could not have been easier. I had to interact with customer service, as I was having trouble with the app (my fault, not theirs!!). The customer service was very helpful, and nice to deal with. As of right now, I would ABSOLUTELY recommend anyone I know who is looking for an alarm system, to give COVE a long hard look. I don't believe they would be disappointed with their finding.

Made the switch!!

We had a 'well known' alarm system in our home for almost 10 years, and it needed upgrading as various components were dying. I called the other company for parts, and were told they are no longer available, and that I would need a complete new system, I had them price it up for me, and then did my due diligence! I found a site, that reviewed the top 10 alarm systems/companies, and saw COVE was up in the top 2 or 3 on each site I checked. I put a system together online, and placed my order, The equipment came quickly, and the installation could not have been easier. I had to interact with customer service, as I was having trouble with the app (my fault, not theirs!!). The customer service was very helpful, and nice to deal with. As of right now, I would ABSOLUTELY recommend anyone I know who is looking for an alarm system, to give COVE a long hard look. I don't believe they would be disappointed with their finding.

Great overall experience!

Equipment arrived quickly, it was simple to install and customer service is quick, kind and knowledgeable.

Everything was delivered as ordered

Everything was delivered as ordered. Our only complaint is that the installation directions are not very clear on how to set everything up.

My experience was Great!

My experience was great the employee was cheerful courteous and was ready to assist me. It was a easy fix.

Kind and helpful

Kind and helpful

which I appreciate

It was a lengthly conversation which I usually avoid but my representative was patient and I could understand her so we all get a 5.0

My call was a simple request for an…

My call was a simple request for an insurance certificate to verify that I was still protected. The CSR was aware of what I was requesting and arranged to get me a copy. The call center was a little loud but we quickly took care of business. He was polite and respectful of his customer!

Good system and helpful friendly…

Good system and helpful friendly customer service. +10 rating

Outstanding customer service

Outstanding customer service, very polite and professional.

The representative completely…

The representative completely understood my problem. She was able to quickly see what was wrong and everything was fixed in one phone call. Professional and calm.

Polite

Polite, helpful agent

Very nice lady

Very nice lady

Best DIY security system on the market

This is hands down the easiest to install, and their monitoring is great. I love that they stay on cellular data instead of relying on wifi and switching to cellular should wifi drop as their competition does. This makes their response time significantly faster than their competitors.

The agent did a wonderful job with…

The agent did a wonderful job with helping me resolve my issue.

Customer service

Customer service was great

I purchased my home &Cove was in the package

A smooth transfer from former owner to me.

Wonderful and quick technical support

Wonderful and quick technical support - issue was resolved in a very short time.

Deal with technical issues quickly

I'm happy overall with Cove. We've had some issues with sensors and false alarms, but tech support was good about working those out or replacing what needed to be replaced.

Great customer service

Great customer service, easy installation.