Needed to contact customer for a…

Needed to contact customer for a certificate for my insurance company. The bot routed me exactly where I needed to be an the service representative had my certificate to me in just a few minutes.

Great assistance

Great assistance, problem resolved immediately.

Quick answers and resolution.

Quick answers and resolution.

Professional

Professional, courteous customer service.

Sharlene was very courteous and…

Sharlene was very courteous and answered all my questions.

Customer service is the best

Customer service is the best. One stop shopping and will find answers. System did not work for us due to limitations of our children, but I’m sure it’s a wonderful setup

The customer service person was…

The customer service person was extremely knowledgeable and helpful!

Just installed my cove security system…

Just installed my cove security system . Love it ! Great customer service. Was easy to install . Some people didn't like the cameras ,but I think they are good .

Called Customer support

Called Customer support, Did not have to wait to speak to a customer representative. He was very helpful and helped answer all of my questions.

Always kind and helpful in all communications.

The helpfulness and willingness to solve or find answers to questions.

My son gave me Cove as a Christmas…

My son gave me Cove as a Christmas gift. Very easy to install and the service works great!

Excellent customer services!

We do really love Cove very good customer services. We just hope when there’s discount on equipments they will offer to the current customer not just the new customers… your current customers I do believe that deserve discount on equipments…

The price and process very reasonable…

The price and process very reasonable and fast response and less false alarm.

Outstanding

Knowledge , kindness and speed . Outstanding customer service

Great alarm company easiest and most…

Great alarm company easiest and most secure to work with.

It is the best to have

It is the best to have

Very good experience and easy to set up

Very good experience and easy to set up

The rep was nice and understood the…

The rep was nice and understood the issue and resolved it

Good customer service and response time

Good customer service and response time

WWAN connectivity interrupt triggers Communication Failure

WWAN connectivity interrupt triggers Communication Failure. System reset is straight forward.

My experience with Cove Security so far…

My experience with Cove Security so far has been great. Most problems have been small and have been taken care of by their great support team. The young lady I spoke with tonight, Rochelle concerning an issue with logging into my account portal was very helpful, patient and polite. Very understanding to my situation and worked hard to resolve the problem.

Excellent Customer Service

Customer service was very knowledgeable and quick to resolve my issue. It was a breeze. Thanks Cove!

I was able to connect with someone…

I was able to connect with someone immediately for technical support!

It was fast and easy

It was fast and easy. Great costumers service. Very helpful with all my questions.

Cove is a great security company. I've never had any problems. They check on you when the alarm goes off.

The customer service agent was kind and knowledgeable. He solved my problem rather quickly