Very professional

Very professional

Everything great help

Everything great service

Great customer service

Great customer service, super friendly and helpful with any issues I have and they always make sure that the problem gets solved

Excellent Service…

Your customer service agents helped me with my issues perfectly. They were very well spoken, knowledgeable and polite. You should give them both a raise.

Fast and easy ordering and…

Fast and easy ordering and installation, great customer service also

The experience was great

The experience was great. Our technician was very friendly and helpful. He seemed to really enjoy his job and the company. We have had a great experience so far.

Great customer support experience

Customer support was easy to work with, professional and was able to resolve my question and request quickly.

Great service from Cove

I rent out homes and Cove security is a good service and your not being overcharged a monitoring fee.They give you a chance to buy there equipment at a discount.Freindly and courteous goes a long way. PaReadingRentals!!!

Great communication and fast service

Great communication and fast service

Great System and Excellent Support

Easy of communicating with actual person, extremely professional in handling my situation and needs.

Handled everything great

Handled everything great. Thank

Tech was very good

Tech was very good

She was excellent

She was excellent. Her communication and patience made it easy for me to install the cove panels etc

It was easy

It was easy, and they were very quick, and understood what ii needed and got it done without any complications, the costumer service was very helpful, if allowed ii will recommend, this system to others

Easiest Company to Work With

The customer service and tech support is amazing. Fully satisfied with help with any issues whatsoever. Have a problem, they will fix it and quick. You can always reach someone immediately to talk to and they are very knowledgeable about their products. Their response time seems impeccable as far as if you set off alarm by accident you get a call almost instantly. My personal experience with this company is definitely a thumbs up in my book and would recommend it 100% and I have had 2 other companies in the past but have been with Cove for awhile now.

Great customer service always.

Great customer service always.

Service have been great

Service have been great. Never once have a complaint against them

Easy for DO IT YOURSELF

Easy for DO IT YOURSELF, reliable equipment, Technican excellent, walk me through the process every steps. Good price

Just got my system and had to call to…

Just got my system and had to call to get the base setup 5 minuets

Totally exceeded expectations

The initial order process was like it should have been. Very responsive and informative emails were sent during the time I waited for my system to come in. It came in very fast and early. When saw the packaging I knew then that COVE was an outstanding company. From the first insert with the steps to complete to each individual sensor, camera, and remote all placed in their respective area, was all around a great experience. This showed me that COVE takes pride in their brand, equipment, customer experience and so much more. From installation, to set up, to call center contact the help and support given was nothing but extraordinary. Top of the line products were included in my package and superior functionality of the cove app is bar none! KUDOS COVE KUDOS!!

Very helpful problem solved and system up and running with in mibutes

Great and speedy service. Tech knew what to do and was very friendly and knowledgful.

Have really been impressed with…

Have really been impressed with Covesmart. Was very skeptical in the beginning but I've had as good or better service than what I had with ADT. Very good customer service and very nice people overall.

COVE offered me the best Customer Service Experience I Have Ever Had

As promised, I told the Trustpilot Community I would update everyone if COVE reached out. COVE REACHED OUT! Jessyl, a Manager at Cove, reached out today, December 9th, to go over my experience with COVE. She was excellent. Jessyl was professional. Inquisitive. Attentive. Not defensive in the least. Supportive. Encouraging. She showed great integrity on behalf of COVE --- and herself. She came with excellent questions and answered ALL of my questions, which were many because I spent time and money trying to make this security system work. I am taking down the Review I wrote before and changing my 1-Star to 5-Stars. Yes, 5-STARS. What I learned from multiple sources, including Jessyl. COVE, like ALL OTHER Security Sytems on the market, works for some but not others because of cellular antennae connectivity issues in some areas. Since writing my first Review, I learned this was correct from ADT and our cable tv company, XFINITY, which gets customers like me when a security system like COVE and their competitors don't work. Like me, they had to go with the costlier "traditional" setup they offer. The XFINITY system I now have is 4x more expensive than COVE. I want to be very clear; this connectivity issue is not exclusively a COVE issue. Connectivity for one system does not mean all will work. WIERD. STRANGE. Yes and No! I had it explained to me this way by XFINITY. In some areas of the USA, particular cellphone services are better than another. Personally, I knew this to be true. Until TMobile built a tower five miles away from my home, TMobile was the last cellphone service anyone purchased in our area that used a cellphone as their only phone. When I sent the COVE system back, I contacted XFINITY and was told, without hesitation, "NO CELLULAR SYSTEMS (Cove, Google, Amazon, Ring, etc., etc., etc.) will work where you live." He explained my dilemma using a lot of Techie IT language, which I won't repeat here because I don't understand. In short, where I live, XFINITY and ADT get at a lot of their customers when these types of systems don't work. Thus, XFINITY and ADT were our only options. Both are considerably more money, so I hope COVE works for you! As shared before, I am paying more than 4x for XFINITY than I would have paid for COVE's premium service!! Why 1 star to 5 stars? As I shared with Jessyl today, I could not have been happier with the Customer Service I received all the way through this process. COVE contracts with a Customer Service company in the Philippines; that IS THE BEST experience I have ever had with either stateside or offshore customer service and technical support. I will miss JL, who bent over backward to help me. He followed up, tried everything in their manuals, updated my system, and sought assistance from colleagues and more experienced techs. He made appointments with me via email and always showed up on time. Once he was sick and still contacted me and referred me to Pia, who was also exceptional. I loved that this company employed men and women in IT and Tech Support. NEVER did they waste my time retrying things that had already been tried. The Techs had read my file notes and offered a new solution to try. This may sound time-consuming. But in my experience, troubleshooting is never quick unless the company is BSing you. Just sayn'! COVE has a gem of a company working their IT and Tech Support from the Philippines. COVE did not work for me, but I still had an experience I will never forget due to the exceptional customer service I received, even after posting a 1-STAR review. Thank you again, Jessyl! I want to say it again, Jessyl reached out, heard me out, and did not BS me. Her approach was invitational, truthful, and honest. She showed respect and warmth. I am in my 60s and have NEVER had a better experience. I hope COVE works for you. I sincerely hope it works for me. Given my overall experience, I will try it at our home in another state. I will update this community with the outcome.

Excellent Customer Service

May provided excellent customer service. She was patient, knowledgeable, and thorough walking me through an installation. I wish more customer service agents were like May.

Awesome customer service

Sheilyn,the representative that assisted me today was helpful knowledgeable, and patient. I was trying to set up my new Cove security system, but for some reason it would not establish connection to the main database for the initial setup. Sheilyn walked me through additional steps to get my new Cove security system up and running! Cove has excellent customer service. Thank you, Sheilyn!