I love Cove

I love Cove, It was my first experience with a security system, and it was very good. I will recommend Cove to my friends. It's easy and convient. Thanks Cove❤

Very helpful service rep

Very helpful service rep. Assured my order is coming. I did not receive an email with the tracking number so called Cove. I was given the tracking number. Eager to start using the system. Fingers crossed.

Kimberly delivered amazing service!

Kimberly was very thorough, able to address my issue, polite, and quick. This was my first time calling to Cove Security and I had an amazing experience! I’m so pleased with the service I received! Thanks again, Kimberly!

Good company good service.great…

Good company good service.great customer service.

Personal experience

The technician was very helpful and patient. Cove is very easy to install and very low maintenance.

Panel communication failure

I called customer service they helped troubleshoot & decided the current panel wasn’t communicating so are sending new one!

it works as described

it works as described

Always polite and pleasant!

I had a question about changing my payment method, the young woman who helped me was pleasant and efficient.

Replacement motion sensor

As always, your staff guided me to success in determining the problem of a faulty motion sensor.

PLEASED WITH MY NEW COVE SYSTEM.

At this point I am very happy with the assistance I have received from everyone I have talked to at COVE. Everyone has been polite and very helpful with any issues I have had. All my issue involve understanding the procedures of installation for the system. Tech Support and Customer Service have been very good and pleasant to work with. I had a problem with a motion sensor that we couldn't seem to resolve. It was determined it was a bad sensor and is being replaced. I am currently having a problem with one of my Outside Cameras. It keeps going offline. I have deleted it and reinstalled it several times but it is currently 'Offline' and the system wants me to 'Reinstall' it. I really don't know how to do that other than deleting it and reinstalling it. This can get to be a headache very fast. I need to find out just exactly what the problem is with this camera. It appears to have a strong wi-fi signal from the modem but doesn't work more than a few minutes before becoming 'Unavailable' and/or 'Offline'.

Good customer service.

Good customer service.

Clear and professional answers to my…

Clear and professional answers to my questions.

Stephan was exceptionally professional

Stephan was exceptionally professional, a warm person who speaks slowly enough to add clarity to his instructions, and a professional who establishes credibility with the customer upon his first sentence.

Amazing!!

I got COVE to feel more secure since I live alone, it was the best decision ever! I am able to monitor my apartment when away and keep my belongings safe while I’m away. I love the night feature! As well as being able to have my mother on the account who can send the police to help me if I don’t respond!

Customer Service

Customer service is excellent. Responsive and attentive to all my queries. Email/text notification on order status. Highly recommend Cove.

Had what I thought was a false alarm in…

Had what I thought was a false alarm in the middle of the night. Turned out that the sensor on my patio door had become loose. The monitoring center called immediately and stayed on the phone while I walked the house to make sure there was no other problem. Called tech support after that, and the tech was very patient and proficient in walking me through troubleshooting the problem. I would recommend COVE very much, especially to those like me who are tech challenged.

Great Customer Support

I talked to 2 knowledgeable people today with great attitudes. They were very patient and professional. Good job!!

Great Customer Service!!!

Great Customer Service!!!

I had a piece that broke off my cove…

I had a piece that broke off my cove and was interested in some other equipment and our representative was extremely helpful! Sent us new sticky’s and a new sensor to replace for free. Made me aware of the equipment credit I had no idea existed and was able to get a doorbell cam with no extra cost. It was a hassle free experience and I’m super grateful!

I needed to change my email contact…

I needed to change my email contact information. The cove tech was able to get that done for me.

All is well that ends well

The system was delivered in a timely manner and as expected. Outside of me placing the sensors, windows and doors, not in the specified order, everything went easy peasy. Had to call customer service to figure out how to fix my mess up and they were more than helpful. Glad to become part of the cove security service.

Cove has been great

Cove has been great. The only reason I canceled it was because I was selling the house I installed it in.

Called to have an adjustment made to my…

Called to have an adjustment made to my account. The representative was very caring and helpful with the situation. Highly recommend.

GreaT service

GreaT service

Cove has always taken good care of me…

Cove has always taken good care of me whenever I have a question they solve it just like they did this time and the service is very reliable and does exactly what we need that is to say protect our house from burglars and fire! Also have the medical alert buttons for added peace of mind. Best decision I’ve ever made and well worth the investment!