Very good fast and efficient

Very good fast and efficient

I've only just begun

I've only just begun dealing with Cove now that my equipment has arrived, and the customer service people are super professional. I'll review my experience when I have it up and running!

The COVE Team is always helpful

The COVE Team is always helpful, courteous, and knowledgeable, and always resolves the issue at hand....

Great help

Great help, easy service, easy to understand

I had an issue with my billing…

I had an issue with my billing statement from the equipment I bought. They charged me with the equipment even though I had my rewards in my account. I had Joy as the customer representative and she was Fantastic! After calling they smoothly resolved my issue. I trust cove with my home security. They have so many features and nifty equipments. Nice and affordable!

The customer service woman was…

The customer service woman was pleasant, knowledgeable and quich to obtain a new COVE certificate for me to send to insurance.

Easiest system I have ever installed

Easiest system I have ever installed. It’s a plug and play wonder.

I feel secure

I feel secure.....

Excellent customer service

I am very satisfied how you contacted me in reference to my payment not going through I appreciate you giving me a chance to update my payment thank you very much and I'm very happy with your services and prices

Excellent Service

Outstanding service… I was helped logging into my account without any attitude from the customer service. I feel confident with Cove in my home.

Installation support is outstanding

Installation support is outstanding. Patient, clearly communicating and willing to stay on the line until system is fully active.

Nice experience

Nice experience. Customer service was very good. Technical help was prompt and reliable. Hope it continues in the future as well. So far excellent!

Cove: Great Customer Service

Cove has been an affordable home security option. I purchased the service for my mom. The service was easy to install and user-friendly. The few times I’ve reached out to customer service have been nice. The representatives are attentive, knowledgable and professional.

THANK U SO MUCH! 🤗

We’re So Impressed your Direct Alarm Cove Home Monitoring Alarm & Staff Urgent/Alarm/Emergency Call/Respond. Felt Secured, Assured w/ Confidence. TNX for your Quality Products & Services. God Speed 🤗😇…..

They rep was very understanding and…

They rep was very understanding and very helpful

I just had my Cove system installed…

I just had my Cove system installed today. I have made quite a few calls to the call center as I get used to the options for arming and disarming the system and individual sensors. The customer service reps have been very patient and helpful. I like how flexible the system is. The panel and app menu seem pretty intuitive (to me). I know it is DIY install, if you choose to do that. I actually hired someone to install. I am glad I did. I learned a lot watching the installer navigate addition of sensors to the system. The installer also helped me get up to speed on all the system features. After watching the installer I feel I could add or replace parts for the system easily (except the camera doorbell... I might still call in a pro since it involves wires).

I couldn't remember what method of…

I couldn't remember what method of payment I was paying my bill, so I contact CS and checked because my bank account had fraud on it through my Debit Card and had to cancel it. Your Customer Service Rep corrected my account and add my new Debit Card information so I could continue to pay my bill.

Positive Reinsurance

For the most part the manual carried us thru the installation, then we ran into a snag. The agent that we contacted walked us thru the balance of the installation project.

I had Edison as my customer service…

I had Edison as my customer service agent. He was very helpful by answering to all of my questions and concerns.

Great investment for your safety.

Called in because I had another's persons name pop up in my notification stating "system armed by ....", someone I have never heard of. I received a call back and the CSR was fantastic. She helped reset the system, looked on her end and made adjustments to reassure this would never happen again. She made me feel very comfortable with the system and made me feel like I could 100% trust the system. Would completely recommend Covesmart. Anytime I call, the service is good. The systems are good and the equipment is good.

Agent was professional and answered all…

Agent was professional and answered all of my questions.

The staff who attended to me was very…

The staff who attended to me was very helpful and made things very easy for me. She was respectful and made sure I had addressed all my concerns. Overall I am happy with COVE because they are always on the alert and prompt in calling and ensuring that all is well..

So far so good!!

So far so good!! My new system was very easy to set up and customer service was very helpful! So far I'm a happy new customer!

Help when you need it.

I was having a problem finding the application form to obtain a permit for my new alarm system. After spending a day and half of frustration trying to find information from my local county, I called customer service at Cove and asked for help. The person in customer service department listened to my frustration and after a few questions told me the they would take care of it and to worry no more. Now that's excellent customer service. That's worth 5.Stars

I really like Cove

I really like Cove. It is a simple system to use.