Cove is the way to go

Great customer service, very helpful and kind. Got all the answers I needed right away. Product itself is amazing, I feel safe at home knowing Cove is looking out for me.

Kind service

Even though my two indoor cameras did not come with microchips for storage, the representative was extremely helpful, patient and kind. I appreciate her professionalism.

Great product

Great product. System works wonderful. No issues. I strongly recommend cove! (After first receiving a dead panel cove support team extended my 60 day trial and gave me 4 months of monitoring free and the replacement panel was one day shipped to me! Great support team!)

Need time on camera reset

Need time on camera reset. It is 5 hours behind. Service was great.

Great customer service

Great customer service

Update

It’s was fast and easy and also understanding 🫡 best customer service with good attitude !!!

CoveSmart with a pool of smart customer service

I am using CoveSmart system for last couple of months (almost an year now). I am very satisfied with the system. Over any above the customer service is excellent. Every time I call or chat for any questions or any issues, I get to meet excellent people. Today, I have worked with one of your team member Marian and she just took care of my equipment ordering request with a full professional manner keeping the user security in mind (Account verification, Address verification) and placed my order. Very helpful indeed.

My expierence so far

I have had to call a couple of times to get help with little things like resetting passwords and changing locations information on the Cove App. This is all before I have received my system, so I can only talk about my expierience so far. I have used both chat and telephone and both times the service was great. I had no wait times. So far I am happy, so here to hoping that my system measures up to the quality of the support.

Rep helped me with new password

Rep helped me with new password. Helpful...

The agent was very helpful

The agent was very patient, courteous and knowledgeable. She was able to resolve the issues. She was great

It was very good

It was very good

The woman who helped me when I called…

The woman who helped me when I called was very attentive to what I needed done, very funny and sounded very beautiful.

Customer service with Jefferson

Customer service with Jefferson in chat was great. It was prompt and to the point. Very pleased.

Great customer service through the…

Great customer service through the chat. They were able to easily help me get the issue resolved.

It was an acceptable experience

It was an acceptable experience. I was happy to speak with a person rather than just a computer.

Good customer service

We had a window sensor go bad just about a year after purchasing the system. We changed batteries but that didn’t help. Marian on the chat was helpful and is sending a new sensor. My only frustration is that she was going to charge for shipping…which I would understand on new equipment, but not for a replacement for defective equipment, especially when we have cove plus with the lifetime warranty.

This is our second sensor to go bad

This is our second sensor to go bad. You folks need to take a look at this problem. Jefferson was very polite and helpful. Give him a pat on the back...and a raise in wages!

Good service

Good service

I recommend COVE for everyone to have

I recommend COVE for everyone to have! I feel so safe in my home because they are very much on top of it! Thank you Cove!! They provide excellent customer service for all of your needs and questions!!!

I’ve always have experienced a…

I’ve always have experienced a professional response to both problems and questions.

Great customer service

Great customer service. I am very pleased with everything.

Great experience

This has been exceptionally easy experience. All of the components are as they are described. Installing them was easy. Customer support has been accurate and helpful. Ordered a system for my parents after how well this went. Highly recommend. I don't think you can beat the locked in monitoring price.

Pairing a camera with the COVE Ap and wifi

I called the customer support line option with assistance on installing two external cameras. After a few troubleshooting attempts, Andrew (call agent) and Dhen his (supervisor) figured out that I needed to type in the home wifi router password during the pairing step. In fact, Dhen further assisted me with ordering a new window sensor ( using my earned 25 dollar reward points) and up front tips on how to place the sensor on a thinner window trim. Thumbs up for COVE customer support!

Awesome service

Awesome service, professional REP

What a delight!!

What a delight!!! Exceptional service, The young lady was so knowledgeable about the product. She was very patient and extremely kind. Fantastic representation of your business. Kudos to Cove for hiring excellent workers. Thank you.