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Cove customer reviews
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Mar 2022
Excellent services fast respond easy to…
Excellent services fast respond easy to instal affordable prices love it .
Mar 2022
Awesome support!!!
Awesome support!!!
Mar 2022
So helpful, so pleasant
Edison was a delightful, pleasant and Patient young man. So nice, and explained to me how the Cove Security process work. He was just a doll and helped me SO much!!!! Thank you Edison Pam Dangel :0)
pamela dangel
US
Trustpilot
Mar 2022
Excellent service
Excellent service
Mar 2022
Great company to use to protect your…
Great company to use to protect your home and the people you love inside! I highly recommend this company for all your protective needs .. I give it a 5 star rating!!!!
David Babolcsay
US
Verified · Trustpilot
Mar 2022
Very customer friendly.
Very customer friendly.
Mar 2022
thanks for caring
I have a good review my agent was Rod I think they responded quickly and acted sincerely interested in helping me out they got right to the point answered my question thoroughly and did not cut me off abruptly at the end of the chat thank you
Mary Grubbs
US
Trustpilot
Mar 2022
I purchased covers art in January 15th…
Update, Brayden a manager with cove called me and we resolved my issue. I cannot begin to say how much his help was in resolving the issue. It was some loss communication internally within cove however he assisted me and resolved my issue. I purchased covers smart in January 15th 2022. It has been installed since January 22nd of 2022. I have talked to 3 technicians and a handful of customer care associates. I was told I needed a new panel. The new panel order was placed on February 22nd 2022. It still has not arrived. I’ve talked to 3 people since then asking whhere my panel is. Nothing as of today Was supposed to be delivered fed ex within 5-10 business days. It’s been 17 business days. Fix this issue or in sending back this $400 plus unit Give me a call if you want to keep your customer base
Mar 2022
We are loving our Cove security system
We are loving our Cove security system. We had a learning curve with the system at first, but that only proved that Cove works, and works very well!
Charles Rauchle
US
Verified · Trustpilot
Mar 2022
Great customer service
Great customer service
Victor Martínez
US
Verified · Trustpilot
Mar 2022
Customer service was outstanding
Customer service was outstanding. Handled my issue fixed the problem. Got a replacement. Thanks Rodrigo!
Dillon Herndon
US
Trustpilot
Mar 2022
Very good service
Very good service, fast understandable and pleasant. I would recommend COVE to my friends.
Anthony C Pecorara
US
Verified · Trustpilot
Mar 2022
I have used Cove since 2020
I have used Cove since 2020. I have no complaints at all. The one time I did have to contact them to get a certificate to send to my home insurance company, they responded via their customer service email within the hour and sent a certificate to me right away. Rod helped me and he was great!
Mar 2022
Great Customer Service
I already had the cove security system which I am very happy with, but I decided to update and use the cove app and special features. I had to update my cameras and it took a while, but it was easy and Kath was a wonderful service person. Very knowledgeable and patient with someone who does not know electronics as well I as should, but she made it very easy. Very pleased with the upgrade and personal service from Kath. Thank you
Mar 2022
Love Covesmart and would absolutely…
Love Covesmart and would absolutely recommend to friends. It's competitive pricing, easy to install, love the monitoring service and the peace of mind that goes with it. Even when I set off my own alarm at least 1x month on accident. Lol
Mar 2022
Amazing customer service
Phones have a static sound in them every time I call, it can be difficult to hear agent speaking. Otherwise amazing customer service.
Mar 2022
This company is amazing!
This company is amazing! They are quick to answer the phone and will do whatever it takes to help with any issue. Kevin was very patient and extremely helpful. He did not stop until my issue was solved. I highly recommend this company.
Paula Guy
US
Trustpilot
Mar 2022
Julia delivered prompt and courteous…
Julia delivered prompt and courteous service, thank you Julia
Mar 2022
Danica was very professional and…
Danica was very professional and careful with my request and order processed. Thank you Danica.
David Wilmshorst
US
Verified · Trustpilot
Mar 2022
Called customer service and they…
Called customer service and they answered immediately and completed my request in a short time.
Carlos Gutierrez
US
Verified · Trustpilot
Mar 2022
Easy to install
Easy to install. Any issues were handled very quickly with tech support.
Mar 2022
I called Cove with questions about the…
I called Cove with questions about the service and the representative was very cordial, knowledgeable and helpful and answered my questions without delay. Great service and great customer service.
Mar 2022
Excellent Cove customer service experience!!!…
I had an excellent Cove customer service experience with Maria Hylander Amor. She was professional, friendly, caring, calm, and efficient, everything you would want a customer service representative to be. She handled our concern in a completely wonderful way. I will definitely give Cove 5 stars for their customer service. They should be very happy to have Maria as a customer service rep as she is doing an excellent job representing them. Highest recommendation possible. Thank you, Maria!
Mar 2022
Panel was saying no connection
Panel was saying no connection. Representative was helpful and guided me every step of the way to get our panel back online
Mar 2022
Very Helpful
Dominique was patient, understood my needs, and helped me very professionally. Thank you!
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