Excellent customer service.

Great product, great service, great price!

If I couuld give 100 stars I would

If I couuld give 100 stars I would. But you only give the option of 5 stars. After the Problems I have had, all the representatves were very helpful and professional. I highly recommend Cove Security. You are # 1 to me. Thank you so much

Refreshing Service

nobody likes problems, but the technicians at Cove are patient and knowledgeable, and will pursue problems until resolved. Refreshing

Billing issue was resolved very quickly…

Billing issue was resolved very quickly by Rod in customer service.

One door sensor ceased connecting after…

One door sensor ceased connecting after 11 months. I thought it a battery and called to see if this was likely. A little testing while on the phone revealed a failed sensor so they’re sending a replacement. Good service.

Excellent customer service over the…

Excellent customer service over the phone

I lost my panel cellular connection

I lost my panel cellular connection. The tech representative talked me through what to do and had me back online in minutes.

Very quick

Very quick, kind, & professional. Excellent service!

all went well

all went well

just got it m will install in a few…

just got it m will install in a few days looks great so far

Great service

Great service

I had a cellular problem problem when …

I had a cellular problem problem when I called up and it was fixed right away. The technical department was very helpful and also very professional.

I called to cancel monitoring service

I called to cancel monitoring service. It was very simple, the agent completed the cancellation quickly. He was very efficient and polite.

He was patient and thorough

He was patient and thorough. Hopefully I will get him again the next time I need help

I received a message on my base unit…

I received a message on my base unit that one of my door sensors was not working. Received help over the phone and the lady was very polite and took me step by step to fix the issue. It was difficult to understand the accent but we stumbled through it. She was very patient with me asking her to repeat instructions. Very pleased with my alarm system. I would like to get a manual for my outside camera though.

Shipping date confirmation

Was looking for confirmation that I should receive my Cove system by a certain date. After checking carefully, the rep said I should receive it and suggested I call again tomorrow when the tracking number should be available. Sounds good. I appreciate her help.

I was very pleased with Cove

I was very pleased with Cove and with the lady who helped me. I was having trouble with the security panel, and she showed me how to fix it. Clearly, she was very well trained and knew exactly how to fix my problem Thank you!

great support!

great support!

The ststem is simple to install and…

The ststem is simple to install and customer service has been exceptional so far.

phone call

It was very nice that I could get to talk to someone on Sunday that check out the system and found out, what was wrong and sent me the new part. It would have been nice if I did not have wait 7 to 10 days to get it.

I have had Cove alarm system since last…

I have had Cove alarm system since last year July. Always professional always willing to help. There customer service department is outstanding and I'm glad to have a professional company support. I highly recommend Cove. Thank you

Helpful and patient customer service…

Helpful and patient customer service help desk staff.

We love cove

We love cove! Everything about it. The cost is reasonable, service and most importantly, response time. There is only one issue the way my house is set up we can not hear the alarm in our master bedroom. Would love for you to have some type of remote speaker to be able to hear. I guess I will try to figure out by using a baby monitor. This is an issue because you don't want police or burglary and in bed sleeping? 😆😇

Great response time and very…

Great response time and very accommodating! Very happy with Cove so far!

They are very accommodating

They are very accommodating, we had a problem with our Kami doorbell( it was on our end) because we were having problems they offered to take money off of our monthly monitoring.