Adrian was very helpful and…

Adrian was very helpful and knowledgeable. He was able to answer my question and provide me with the supporting documentation in a timely manner.

Rod we super helpful explaining on…

Rod we super helpful explaining on where to find, how to change my password

The Cove customer service is great

The Cove customer service is great, especially Mary. She made sure that everything was to my satisfaction. I have had cove for 1yr and whenever I call the resolves my issue.

Great experience with customer service

Great experience with customer service. Extremely fast shipping. Excited to get my house protected.

Great Customer Service

Rodrigo provided excellent and very prompt support while i needed to provide Home Alarm Certificate to the insurance company. I am very happy with service provide by Cove and will be glad staying with them for many more years ahead.

Mary was super helpful and helped me…

Mary was super helpful and helped me the my situation!

I had a problem getting into my account…

I had a problem getting into my account portal. I spoke to Mary through a chat. I want to let you know that she was very patient with me and was very helpful. She was able to correct the issue I was having. Very polite

Denzel was very helpful and quickly…

Denzel was very helpful and quickly reconnected my account to the portal I forgot to set up initially. Thank you for the help!

Mary's Help…

I'm having a problem seeing live feed on my outdoor cameras. Mary told me what to do to fix the problem. Not sure if it works yet, but her help was great and I'm sure she fixed it as she told me to do something I hadn't tried before.

Everything as Promised

My experience was as promised. Easy to install, customer service was responsive to questions. Everything that was promised.

Rodrigo was quick to respond and…

Rodrigo was quick to respond and assisted me with additional accessories. Thanks again

Van Xavier was extremely helpful and…

Van Xavier was extremely helpful and I'm grateful for his help!

They have one of the best support team…

They have one of the best support team that I have the pleasure to work with. They were able to resolve and answer any issues that I have whether it be technical or payment issues.

Loyd was very helpful with my question.

Loyd was very helpful with my question.

Rodrigo was able to process the free…

Rodrigo was able to process the free keyfob offer within just a couple of minutes through chat. It was a quick and easy process, all I had to do was send a screenshot of the offer through chat. Rodrigo was excellent, he understood my reason for contacting chat right away and only had to confirm a few details before processing the order.

Got a defective outdoor camera

Got a defective outdoor camera. Rodrigo very quickly and efficiently sent me a return label and sent out a new one!

Account Registered

Mary was a great help in getting my alarm system registered! I'm satisfied so far with cove! They've been helpful when assistance was needed!

I feel safe it took me to adjust using

I feel safe it took me to adjust using Night Morning when i leave the home I am confident my home is safe

Chat support

Need help with my shopping cart and the total cost and lack of discount on all items Rodrigo was a great help in finding the problem

Customer service

I had a problem with my account and Rodrigo from the customer service was so helpful and patient in walking me through the process. He is an asset to your company. Thanks a lot!

Happy Cove member since April 2021

I have been using Cove since purchasing our first home in April 2021. The water sensor had already been immensely helpful in order to prevent large amount of flooding while helping us to detect a problem immediately. The customer service is excellent. I had the pleasure of speaking with Rod today who made sure that my equipment allowance was up to date. You receive $5/mo to use towards additional equipment.

Way to rock, Cove! Awesome customer service

I needed help checking sensors and my panel. I also placed an additional order. I had several in-depth questions. My CSR, Xavier, was professional, efficient and approachable. He listened and answered every single question. I am more impressed with Cove because Xavier took time for all my questions, products and security needs. Way to Rock, Cove!

Very Easy to Use

Very easy to use! Foolproof

Efficient and courteous service

Anafernee was quick to sort out my concern about an upcoming trip when I'll be away for a month. She updated my emergency contacts as well.

I ordered my new system and almost…

I ordered my new system and almost immediately realized I needed additional equipment, and had an issue with a promo code for a free keyfob. I contacted support and got put in touch with Grace, which they were amazing. Since I had just ordered a few minutes prior she was unable to process the keyfob and additional equipment because my account hadn't been created yet (it was within 5-10 minutes of creating the order) but was able to document my account so the next rep will be able to see and process it. Anytime I've had to contact support with my old alarm company it was usually an all day super frustrating ordeal and I absolutely dreaded it but it was smooth sailing with Grace. Almost every alarm system basically functions the same way and the only real difference is in the service provided by the company employees and if this interaction was any indication I should be very pleased. Please send kudos to Grace, she was great.