One the best customer service fast…

One the best customer service fast response to your home alarm

So far so good.

Adrian called just to make sure everything was working and to ask if I had any issues, which I thought was great. They were also able to help me get some more info for my insurance provider.

Great customer service!

Great customer service!

Had an operation question and received…

Had an operation question and received a reply from Rod within minutes. I'm a new customer and the speed at which I've received information from customer service, even on weekends as was the case with Rod is like nothing I've encountered with any customer service before.

Rodrigo was awesome

Rodrigo was fast, professional and handled my concern quickly and accurately. Thank you!

Isaiah you answer all of my questions…

Isaiah you answer all of my questions thank you very much for your help great customer service

Adrian provided me great service today

Adrian provided me great service today

Customer service is top notch

Customer service is top notch. Dhen was checked on my installation status and was quick to resolve my final question

After 1 month,im happy to say after…

After 1 month,im happy to say after extensive research into alot of different home security systems,that I chose cove! Thier customer service is excellent! A call to welcome from a rep in the Philippines only assured me I chose wisely in cove.Phillipines give excellent customer service.They are courteous, professional and VERY sincere in handling any issues.Thank you cove for choosing and supporting Phillipine community.

Great support after all my sensors became inactive

Rose provided great support in getting my system functioning again. She was knowledgable, straight forward, efficient and polite. But why did all my sensors suffer “loss of supervision” (i.e. became inactive) in the first place?

Called today for information about an…

Called today for information about an bad equipment to return. The representative Faernadeth was very polite, well spoken and answered all my questions. I'm very pleased with the service, equipment and functionality of the system.

Adrian was a big help.

Adrian was a big help. He walked me through each step to slove my problem Thank you all Glenn Garrity

Marian was wonderful to deal with she…

Marian was wonderful to deal with she took care of my questions and solved my problem. Thank you

Adrian provided excellent and quick…

Adrian provided excellent and quick service. Thank you.

I was very pleased with the effective…

I was very pleased with the effective assistance in correcting my billing /payment issues. Lou was very personable and knowledgeable

Fixing a bad flood sensor

Since my initial setup, I have had no problems until recently a flood sensor started eating batteries. I got chat support and Rodrigo, from Covesmart, helped me out. We basically found the sensor was bad and Rodrigo immediately put a replacement (under warranty) in the system. Great customer service !

Quick delivery

I received my system in an unbelievable quick delivery. I received everything except my cameras and was grateful for them letting me know that my cameras would arrive as quickly as possible. The system was so easy to setup and when I did had a problem, customer service was more then willing to help me out. I think my problem was solved in a little under five minutes. I’ve only had my system for about a week and so far I love it. The convenience and peace of mind that it gives is awesome. I am looking forward to receiving my cameras to install. The do it yourself installation was a piece of cake. I was amazed at how easily it was to install the system. I would absolutely recommend cove to anyone that’s looking for an alarm system. The price was also just perfect. Thank you Cove!!

Great customer service

Great customer service. Adrian was great to work with

Lou was helpful

Lou was helpful, she let me know that I did not really need door sensors if I wanted to arm away, i just had to change the settings. Seemed to know the system much better than the person I talked to yesterday to sold me two door sensors..

Abby was so kind to call and check up…

Abby was so kind to call and check up on how the system is going. Thank you for keeping us safe.

System and Service

The system is pretty easy to install and straight forward. Customer service/support is easy to reach, informative, and very helpful. I had one issue with one of the peripherals for the system. I emailed in pictured of the issue and within a couple of hours they had mailed me out a replacement. Everyone I've spoken to has been amazingly helpful, and Rob, in Customer Support, got me the replacement part I needed in no time.

Adrian helped me

Adrian helped me quickly and efficiently with my concerns.

Lou was so helpful

Lou was very helpful when I called because my system was not connecting. I was informed me of what she thought was the problem and then what she could do to take care of it. I was put me on a brief hold and then it was confirmed the problem was it. I’m very grateful there was a solution to this problem.

Above and beyond

The representative, Dimple, went above and beyond. Super friendly!

Certificate Dates

My home-owner insurance company needed a revised "Monitored Certificate" as the one Cove has online does not have dates. Talked to Ron and he emailed what I needed while we were on the phone. Great customer service.