My system was shipped to the wrong…

My system was shipped to the wrong address. I spoke with Cedric at Cove and he told me Cove will initiate an investigation with Fedex to determine what happened, and will get me another system shipped to my correct address. Cedric was very courteous and professional and was able to address my concerns efficiently. I was satisfied with the service and help I received.

I have been very satisfied with my Cove Purchase!

I have been very satisfied with my Purchase and the service provided by the Cove team. The follow-up from Adrian to thank me for becoming a Cove customer and the quick but thorough responses to my questions was much appreciated.

Just moved to a new home and…

Just moved to a new home and neighborhood and had many vendors to handle. I ordered COVE but not the complete package. Mary helped me get what I need for security.

Thanks for the follow up call to see if…

Thanks for the follow up call to see if I installed my equipment. Keep up the great work

Rovie was great I'm not good with a…

Rovie was great I'm not good with a computer I'm old he was patient took his time and helped me get it done thank you very much Greg

Rodrigo

I had a billing question that was resolved very quickly by Rodrigo and he assured me that everything was how I thought it would be so I am pleased.

Adrian was very helpful in answering…

Adrian was very helpful in answering questions and taking care of the additional equipment needed. Thank you!

Super customer service

Super customer service. Thanks!!

I have had my service for about a year…

I have had my service for about a year now and absolutely love it. When I call my issue is resolved quickly and completely. I have had only 2 small issues that were minor. I've recommended your company to several people. I am so very happy with everything. I loved how simple installation wad so easy, even for me who is technically challenged. Thank you for all you do and the wonderful people you train!!

Lloyd was very helpful!

Lloyd was very helpful and answered all of my questions. Great customer service. Thank you!!

Great Customer Support

Jonel was quick and responsive with my question. I appreciate the help and efficiency.

Lloyd has been one of the most helpful…

Lloyd has been one of the most helpful reps that I have dealt with. The beginning of my journey with Cove was a complete disaster. Finishing out my experience today completely changed my outlook on Cove as a whole. Question was resolved quickly and effectively. Thanks!

Jonal answered my question in no time

Jonal answered my question in no time! Huge help!

I wanted to change the email address I…

I wanted to change the email address I use to log in to the portal. Mary, one of the customer service reps, helped me out with that!

Great customer service

Customer service was greatly appreciated for their patience with my situation. I had ordered equipment a month ago but hadn't been able to get set up yet due to my father being in & out of the hospital & needing to make changes on my equipment & plan. There was alot of details to comb through & establish but it got taken care of & I'm ready to have fun activating my system. Thanks Cove customer service rep, Kevin Julito!⭐⭐⭐⭐⭐

Very helpful

Very helpful

Rovie was awesome

Rovie was awesome! He was so patient with me. Don't give up if you think you can't install it yourself. Just call customer service.

Very helpful and fast results Glad…

Very helpful and fast results Glad I bought this new system. Very pleased right out of the box. Customer service from Adrian Customer Support

Friendly and professional!

Friendly and professional!

Excellent customer service ...

Great customer service and fast response was most helpful in assisting with my account issue. He replied promptly and corrected my problem right away.

We've had our Cove system for almost 6…

We've had our Cove system for almost 6 months now and are so happy with it. It's easy to install, the interface is super simple to use, with plenty of customization options for different setting like the chime volume and type, and every time we've had any alarms go off (smoke and/or intrusions, which have luckily been false alarms!) the Cove team is super quick to respond. I love that I can communicate with them via text to dismiss or dispatch different alarms. Also, when I've spoken to the Cove team on the phone to purchase additional equipment, they've always been helpful and quick. Their chat option is also stellar. They reply fast and resolve issues very quickly. Denzel today helped me update my monitoring certificate so I could send it to my insurance within minutes. Just great all around.

Jefferson was terrific

Jefferson was terrific! He helped my with all three of my issues, patiently walking me through all the steps. He restored my faith in Simplisafe...it had gotten a little shaky until he solved my problems.

Great Service and fast response time!

Great Service and fast response time!

Quick and easy!

Quick and easy!

On the first day I called Cove customer…

On the first day I called Cove customer service, I was so upset as the person answered my call was unable to pull up my account using my email add, phone number or my full name. Not sure what happened. After I placed my order, I received an order confirmation so I'm not sure what's going on and the person I talked to wasn't that helpful and it seems like she didn't know what she's doing. I asked for the manager/supervisor and Roland helped me right away with my issue. He was able to fix my account and after a day, the issue got fixed! Roland was really helpful and because of him, I will surely introduce Cove with my relatives and friends. Thank you, Ronald for ALL your help! Keep up the good work!