Great customer service

Great customer service. Very patient. Rod was able to solve my issue with connecting my camera. Fast service. My alarm went off by mistake and they immediately called and sent texts. Great investment!

Prompt and professional customer…

Prompt and professional customer service!

This has been a pain-free experience…

This has been a pain-free experience setting up my new security system! And I just spoke with Rodrigo through the customer service chat window and very quickly ordered additional equipment and still at a 60% discount.

We love it!!

We love it!! After doing a long research, on products, prices and coverage, we chose Cove because it is easy to install, we do not have equipment debt to pay in 36 months or more, the monitoring is effective, the protection is similar to the competition and their equipment are good quality. In addition to all of the above, their customer service is excellent. Isaiah called us to verify system installation and professionally resolved all my questions bluntly. To those who ask us, without hesitation we recommend installing Cove.

Adrian was very helpful and answered my…

Adrian was very helpful and answered my questions. Insightful and polite as well.

Everything went very smoothly

Everything went very smoothly without any problems. System arrived on time, I had it installed for insurance requirements and it also went smoothly. Isaiah from customer service did a follow up call to insure my satisfaction. Am now looking into a system for another property.

Just had great service from Rodrigo in…

Just had great service from Rodrigo in helping me test a sensor. Thanks

Adrian was super helpful with setting…

Adrian was super helpful with setting up our new Cove system and making sure we had everything we need and answered any questions. Looking forward to being part of the Cove family, the system is great so far!

Had a great experience

Had a great experience with Mary. She's very knowledgeable and was able to answer all my questions and helped me work a small matter. Will definitely recommend her.

I had a problem getting my App to…

I had a problem getting my App to work... I started Chat and Rod assisted me... Very polite, and efficient.. He quickly resolved the issue and hung in there with me till I was up and running. Thanks Rod..

Problem- solved!

Jonel helped find another option for something I forgot, which was better than the original request. Thanks, Jonel!

First time customer.

Cove is always on top of their game. They also provide and help their customers in every way they can. Very nice and thank you’ll very much.

Edison

Edison, the Cove representative, stayed on the line until we understood each other thoroughly and was completely helpful by providing replacement parts for our system. He immediately sent e-mail confirmations of what had been done.

Good system

Good system. Very easy to set up, very good customer support.

Super cool system

Super cool system, easy to set up. Yereh in customer service was super helpful :)

I just moved

I just moved. Very helpful on ordering new door and window chimes. Easy to set up

Very good experience with the company…

Very good experience with the company so far. Isiaiah, helped me with any concerns i had.

Best customer support

It is possible that Cove provides the best customer service of any company that I have ever reached.

Isaiah reached out to me to ask if we…

Isaiah reached out to me to ask if we had any questions about the system. She again assured me that Customer Service is there 24 hours a day of we need any kind of help! I have never had the excellent service with any other company. Isaiah is the best! Thank you!

Rodrigo was very helpful

Rodrigo was very helpful he listened to my concerns and fixed all my problems.

Arrived fast and easy to install

Arrived fast and easy to install. Great costumer service, isaiah did a great job following up and answering all my questions. No problems with anything so far highly recommend.

The CSR was polite

The CSR was polite, efficient, knowledgeable, and professional. Excellent job! Thank you

Rodrigo was excellent and answered all…

Rodrigo was excellent and answered all my questions and helped me upgrade my equipment that I didn’t know I could do! Yay!

Very interested and helpful people

Very interested and helpful people. I have had my Cove system for a couple of years and they have consistently been so from the outset.

The employees have always been great…

The employees have always been great help when I need them.