I just ordered my Cove system

I just ordered my Cove system. Mary was very helpful and answered my text almost immediately and took care of my concerns. Thank you Mary.

I just want to say it was a pleasure…

I just want to say it was a pleasure dealing with Jamel He was able to take care of my problem very quickly thank you very much

Great Customer Service

I needed help login into the App and Lloyed was AMAZING and helped me out. Awesome service!

Excellent help

Excellent help. Rep was very knowledgeable and very patient. Went out of her way to resolve problem. A definite asset !

Great Customer Service

Called customer service and Julia was a delight! I needed to pause my monthly fee and she helped me right away. I didn’t have to stay waiting on the phone for too long it was a breeze. Thank You so much Julia.

Extremely easy to set up and use

Extremely easy to set up and use. Customer service is impeccable. Their cove plus monitoring plan, offers a $5/ month equipment reward. Can’t wait for their video doorbell to be released!

Very helpful

Very helpful. Great customer service!!

Lloyd was quick and efficient

Lloyd was quick and efficient, thanks!

Clark was fast and efficient!

I needed a monitoring certificate ASAP and Clark helped me out and had me a copy of the certificate in under 30 minutes!! Thank you very much!!! Great customer service indeed!!!

Lloyd was helpful!

Lloyd was helpful in changing the name of the premises for us, as apparently that is not something we can do on our own...this option should be changed to allow us to change the name of our location ourselves...we were not changing or moving locations...just didn't want my name as the alarm system name. Please keep this for consideration. Thank you for helping Lloyd!

Great

Easy to deal with, always able to help when I contact them.

Super Helpful

John was really Helpful and quickly answered my question and was super polite!

John and Rod were super helpful

John and Rod were super helpful! I messed up when setting up my system and went onto the Cove Support chat on their website and they were able to walk me through everything and solve the issues I was having! All within 5 -10 minutes. I love that way more than having to stay on the phone with someone while doing it.

Needed help on an install

Needed help on an install, Denzel was fantastic. He went above and beyond in my opinion. Thanks Denzel, keep up the great work.

Always available and willing to help!

Excellent customer service always willing to help and solve issues.

Contact Cove by Chat - Easy and Quick Process

I contacted Cove for a issue with my Camera not connecting with the cove app. Lloyd was very helpful and walked me through what the issues could be. He was also very efficient in help me obtain the Alarm Monitoring Certificate for my Insurance Company.

After reviewing all of the systems…

After reviewing all of the systems available, I purchased the Cove system with the appropriate numbers of sensors. I ordered it on a Saturday and it was shipped on Monday. Delivery was made on Wednesday with all of the appropriate email notifications. When it arrived, I familiarized myself with the system. It seemed to be too simple and I knew there had to be some kind of catch. I followed the steps outlined in the brochure and within an hour my system was installed and monitoring began. I had to call Customer Service with a couple of questions. They were extremely helpful, professional and answered my questions promptly. So far the system is impressive and the customer service has been great.

The best!

Spoke to Adrian about multiple charges on my account. No fault to them, but my bank. He listened to me and made me feel heard. He was able to get those charges dropped and got my glass break sensors ordered! Cove customer service is amazing!

I spoke with Adrian this morning…

I spoke with Adrian this morning regarding our outdoor cameras not being able to “pair.” He actually was the third I spoke with, and the only person to help solve our issues. He figured out that they weren’t pairing due to the cameras being on 5GHZ. He said that they would pair if on 2.4, which they did. Adrian was very professional and patient. I’m grateful for his help.

Jean was exceptional and professional

Jean was exceptional and professional. Patient with answering all of my questions and took care of my problem at the same time. Well done Cove team!

Gracely was very helpful in chat

Gracely was very helpful in chat. When I sent an inquiry to Support, I happened to get Gracely again. How lucky am I to get Gracely twice?!

Van Xavier was very helpful

Van Xavier was very helpful when I had an issue with my connection. He guided me through the troubleshoot process and was able to successfully reconnect my panel. Thanks!

Mary helped me out in ordering…

Mary helped me out in ordering additional equipment. It was a pleasant experience. Thanks Mary!

Rod in customer service is great!

Rod in customer service helped me today. He was very responsive and knowledgeable. We got everything accomplished that intended too. 5/5 experience

Great customer service and product

Great experience and Rod was awesome. Answered my questions quickly. I’m glad I purchased my security system through them and I did a lot of research between all the brands out there.