Very responsive to all my questions

Very responsive to all my questions. Cost effective security. Prompt response and always friendly.

Mary took great care of me

Mary took great care of me. Added my free camera in and additional sensors I needed. Quickly and painless for me. Service has been great

Surprised that the assistance at 10:30…

Surprised that the assistance at 10:30 pm is active. I was assisted by GRACE_C who solved all my questions and in a short time also ordered a Video Door Bell. As a new user I can only be happy with COVE Sistem.

Excellent Installation Team

Excellent Installation Team - flexible and economical.

Grace C was very knowledgeable and…

Grace C was very knowledgeable and helpful. She was able to quickly get me what I needed.

Adrian was very helpful and extremely…

Adrian was very helpful and extremely corteous.

I was confused over the offer for a…

I was confused over the offer for a free key fob. Jefferson explained the offer and walked me through exactly how to complete the free transaction. He was very thorough, patient, and clear in his instructions.

I spoke with the agent Adrian today

I spoke with the agent Adrian today, he was wonderful very kind and patient with me. He got my questions answered and done quickly. I appreciated it!

John in customer service was great

John in customer service was great! Answered all the confusing questions I had! I highly recommend.

Brittanny was amazing

Brittanny was amazing! She was patient and very knowledgeable. I called in with 2 Cameras not working and she was able to trouble shoot very quickly. The call ended with both problems solved!

I was having issues downloading my…

I was having issues downloading my certificate online. Adrian very quickly emailed it to me. This was one of the easiest and nicest interactions I have ever had with someone in customer service.

I was having issues with my cove setup

I was having issues with my cove setup. A sensor wasn't registering. Adrian, helped me and went above and beyond to ease my nerves. He got my sensor all sorted out and even helped me order additional items, I was wanting. Such an amazing company with great customer service. Adrian, thank you so much. You're the best.

I'm very impressed with Adrian

I'm very impressed with Adrian! Very courteous and tons of patience! Would recommend cove security not only for the great product but also to anyone who is looking for awesome customer assistance!!

Jefferson helped me and answered all of…

Jefferson helped me and answered all of my questions.

Rod helped me very quickly

Rod helped me very quickly. I appreciate his help!

Rod was fast and knowledgeable

Rod was fast and knowledgeable. We’ll very likely make a purchase based on his help. Thank you Rod!

Rod was very helpful

Rod was very helpful. Very polite and had timely responses.

Rod was awesome

Rod was awesome. Love cove smart!!!

Lloyd was awesome and helped me add an…

Lloyd was awesome and helped me add an additional camera with no issues. We have had a great experience with Cove in the almost 12 months of having the system.

Grace C

Grace C. was super pleasant and patient and fast - thank you Cove and Grace C.!

Cove always gets it right!

Cove always gets it right!! Carl is phenomenal!

Mary was fantastic

Mary was fantastic. Attentive and quick to respond to any concern I had.

Van Xavier was very helpful with my…

Van Xavier was very helpful with my issue. He was helpful and very professional. It was very easy to get a live person on the phone with Cove, while other companies want to hide from their clients.

Suspending my account.

I contacted Cove to see if I could suspend my account for Nov. '21An Dec.'21 Due to recently have surgery on my ankle. I was speaking to Adrian of Customer Service. Adrian was kind, understanding, and compassionate to my situation. He gave me exllecent Customer service. Adrian is a top tier representative of Cove Security Services. I give Adrian all 5 🤩!!

Received fast and friendly customer…

Received fast and friendly customer service when dealing with Rod. I really like the simplicity of the system and all aspects of customer service when I've called or chatted.