Fast response

Fast response, great support from Gracely Mae.

Gracely Mae was extremely helpful

Gracely Mae was extremely helpful. She gave me troubleshooting tips and when that didn’t work she sent me a replacement remote. Great customer service!

Had trouble with installation and they…

Had trouble with installation and they were very helpful

Judy was very helpful in getting my…

Judy was very helpful in getting my equipment order resolved

A good choice for home security.

We recently moved into a new home and I researched some security systems and decided to go with Cove based on our needs, price, and reviews I had read about them. I just finished setting everything up, which was super easy by the way, and realized I needed more equipment. I called them around 11pm and it was easy to get through to someone. I couldn't believe it! Ordering was easy. The Cover agent was very helpful and easy to talk to and we got everything sorted out within minutes. Hands down the best system and customer service I've ever experienced from a home security provider.

Always great!

I'm so impressed with customer service. I've emailed three times, always with questions on how some aspect of Cove works. The patience and great explanations are always quick and you can tell there's a smile behind each answer. I've worked with Mary Grace, Dhen, and John so far. Much appreciated!

Excellent service as always

Excellent service as always. THANK YOU, Judena!

Great service!!

Excellent service from customer rep

Mary Grace helped me when I tripped the…

Mary Grace helped me when I tripped the sensor in my home. She is awesome!

MARY GRACE CORRECTED MY MISTAKE

Just ordered a security system from COVE and realized that I failed to click to accept the free indoor camera that was being offered. However, when I reached out to customer service and spoke with Mary Grace. She was very helpful in ensuring I got the free camera! Looking forward to a little peace of mind with my new system.

We just got COVE Security System…

We just got COVE Security System beginning of Sept 2021. So far we are please.

Good system

I like Cove a lot! It has been a good system for us. Thanks Denzel for the good customer service.

Help with certificates for insurance

My call was answered quickly after very reasonable, simple prompts. Dimple, the representative, actively listened to what I needed and provided me with exactly what I asked for. GREAT SERVICE. She was kind, friendly and knowledable. I would hire her in a minute.

I had an issue with me sensors

I had an issue with me sensors. In the past, when a sensor was triggered such as door was opened, the panel would announce Front door. For some reason, the panel stopped making the announcement when the door was triggered. I called for tech support. A person picked up immediately. They listened to the issue I was having and talked me through the process to correct it. My system was working properly again in about 12 minutes of talking me through the issue. I received excellent tech support and happy to be a customer with Cove!

Courteous and cheerful support person…

Courteous and cheerful support person resolved my issue quickly

Clark Rocks!!!!

I called cove to order an outdoor camera for my system. I spoke with Clark during my chat and he went above and beyond to answer all of my questions! Highly recommended! Clark is great!!!!

i have called Cove several times

i have called Cove several times in the last days as I was haviing trouble accessing my camers on my phone. I called tonight and spoke with a gentleman named Jumel and he as other associates have done ask me to hold a moment as he made some changes to my account so that I could access it again. And what do you know, whatever he did it finally worked with his knowledge and help I now can see my cameras clearly on my phone. I am so happy to have this fixed and able to see again. I love my cove system.

My Representative Was Excellent and Truly Professional

My representative was very thorough, knowledgeable, patient, informed and courteous. Not much more to ask for in a support rep and it doesn't happen everyday unfortunately. I'm thankful to have been connected to such a professional today during my call regarding my COVE security system. Paul Riser, 16129 Cherrylawn and 7237 Webb Riser Group LLC. A real estate development firm specializing in urban residential and commercial properties

Great system

My Cove Security System arrived yesterday. Installation was very simple and straightforward. I did run into a small issue with bringing my motion sensors online, but that was quickly resolved with a phone call to Cove. Today I had some cleaning people working in my basement and they set off my flood alarm. I was very pleased as I was not home at the time, to receive a call and several texts from Cove stating a flood condition in my house. No real flood,But I was glad to receive a text and phone calls so quickly. I highly recommend Cove Security System.

Excellent service!

Excellent service!

Very Knowledgeable

Sudden crash in accessing alarm from app. Rep Abby, very knowledgeable, resolved fast over the phone. She is very patient.

Easy to setup and works great!

Got the system set up at our new home. Super simple set up but I couldn't log into the app. It kept telling me that my credentials were invalid when I knew that they were correct. Reached out to Cove Chat Support and spoke with Gracely Mae. She was able to get me access in a matter of minutes! Super friendly and great to work with!

Efficient help over the phone.

Efficient help over the phone. The person I spoke with yesterday 9/13/21 was extremely helpful. She was polite and genuinely interested in solving the problem of my self setup of the system. Unfortunately I will be needing a replacement door sensor but she truly tried to exhaust all options before it came to that and I felt like she cared. I'm sorry I did not catch her name to share publicly!

Happy with my 1st Home Security System!

I'm a 1st time home buyer and this is my 1st home security system ever! I called Cove for additional assistance with my door and window sensors pertaining to naming and installing them. I had a few hiccups as I have metal doors and frames that interfered. Cedric was able to help with magnetic spacers and was so patient with me and understanding...and I mean PATIENT!!! I've worked in the customer service field for 18 years and I would have given up on me from the start, but he just stayed on the phone with me assisting and confirming all was good each step of the way. Cedric provided AWESOME service and I already know Cove is going to be as well! I look forward to a safe and secure home and am certain I made the right decision with choosing COVE!

Ordered a system with about 25 windows…

Ordered a system with about 25 windows and doors. Had trouble on some casement windows with inside screen. There was no possible way to mount the window sensors on these windows. This would have been the case with any other company too. I am planning on protecting this window wall with a glass breakage detector when they are available. Everything else worked perfectly as expected. Whole system up and running in about 2 hours. Hardest thing was uninstalling the old sensors. I have been contacted twice already to make sure all is well. This is how things should be.