We chose Cove for ease of use

We chose the Cove system for its ease of use and the good online reviews. It has all the instructions needed to install and set up the system. User panel is easy to use. Nothing complicated or left to the imagination. And the monthly monitoring free is with in our budget. I did call customer service about an order that I placed after the shipment of my system . They were extremely friendly and had my order on its way within a couple of hours of calling them. My experience with Cove has been 100% positive.

Pre-order questions

I had some questions before ordering....they were answered clearly. After my order, I did as the Cove Rep. told me and the process was exactly as she had explained. My system is yet to arrive--just ordered it today, but I'm highly impressed with the responsive customer service thus far. I'll keep ya' posted!

I had to have a new control panel send…

I had to have a new control panel send to me. I called Cover Tech support to get help hooking it up. I got a gentlemen by the name of Adrien. Adrien stayed on the phone with me and guided me step by step on how to set up and connect my new control panel. He was VERY patient, kind, and VERY polite. He kept asking me if I was okay during the process of hooking up my new control panel. He made me feel like I was important and he cared about helping me to make sure I was able to get everything hooked up correctly. I am glad that Cove employees people like Adrien to help out people like me. Thank you Cove, and thank you Adrien, ( your awesome).

Adrian was very patient with me and…

Adrian was very patient with me and helped with my problem just great

Judemel was very helpful and courteous

Judemel was very helpful and courteous, and was able to solve my problem in a timely manner.

Ma Rachiell Joy is amazingly gifted in…

Ma Rachiell Joy is amazingly gifted in Customer Service. Her caring, professionalism and keen ability to explain things with patience and concern for a positive outcome for both Cove and Customers was outstanding. Cove should clone this delightful woman. She keeps her word and goes above board to help. She certainly deserves a raise!

Second time I have spoken with Gudemel-…

Second time I have spoken with Gudemel- she is so helpful and solves the problem every time!

Judelel was great.

Judelel was great.

Logging in issues.

Customer service rep Mary Grace helped me because I couldn’t get into my account it’s almost 3am and here she was able to help reset my acct info and send me login credentials to get in. Great customer service for sure!!

Best security system I’ve ever have

Best security system I’ve ever have. Great monitoring, amazing value and easy to install equipment. 10 stars!

Mary Grace helped me update my contact…

Mary Grace helped me update my contact email address.

Mary Grace was great

Mary Grace was great! Diagnosed the problem and ordered a replacement key fob after mine bit the dust. 5 * for Mary Grace!

Cove has help me many times on the tech…

Cove has help me many times on the tech side. Agent Rovie help me today, was not in a rush, and stayed on the phone and completed every single task on my wish list. Excellent customer service! Five stars all the way!!

Found 2 Accounts

This was a difficult situation where I had 2 Cove accounts. Jude Emal with customer service caught the problem and cancelled one of the accounts. We confirmed the activated account with an alarm. Jude did a great job. I can sleep better tonight knowing My Cove system is up and running correctly.

So far so good at this time. System is very clear and good.

So far so good at this time, Thank You for help me to do it.

Hope was very helpful exceeding my…

Hope was very helpful exceeding my expectations

Gracely Mae and Hurricane Ida

We were so distraught due to Hurricane Ida. Our monitoring system went down. We contacted Cove Security and Gracely Mae helped us through everything. Every step of the way, very detail and knowledgeable of what to do to fix our system. And she has very fast response! We are so greatful for Cove!!!! Thanks Gracely Mae!

Gracely Mae is very helpful

Gracely Mae is very helpful

For the most part our experience has…

For the most part our experience has been good so far with Cove. Our cameras are on backorder and we were not told that ahead of time so that part is very disappointing but when we discussed this with customer service they did their best to accommodate and were very friendly. We have yet to have any alarms triggered so I can't speak to the response time of things but so far so good.

Julia was VERY helpful

Julia was VERY helpful, knowledgeable, and PATIENT. If there was a question Julia did not know she got back right away...... She represents your company with pride (well done) !

Roland is good

Roland is good. He helps 10 stars

both Jefferson and Julia did a great…

both Jefferson and Julia did a great job in helping with set-up and activation.

A wonderful support team.

From purchasing to delivery to installation, all went very smoothly. Cove's support team is just wonderful. A week ago, one of the door sensor was having intermittent problem and finally it stopped working. The Cove team guided me all the way to test and determine that the sensor was defective and they promptly sent me a replacement. They are responsive and helpful. It is a wonderful experience.

Jumel was wonderful

Jumel was wonderful

My family feels safe, because Cove is there for us..

John was very professional. He answered my questions quickly and made it easy to understand. I did not have to wait very long for assistance either. The 24/7 help line via chat or phone is such a great thing and all business should have this. I am happy to be part of the Cove family!