Customer service excellence

Problem with shipment of equipment. Not sure if this was the "fault" of Cove or shipping company. Either way, I called Cove customer support and Isaiah quickly initiated a new shipment. Past two years with Cove have been perfect. Love the system and the company.

The best customer service anywhere!!

The best customer service anywhere!!! Denzel was amazing!! Anytime I need anything they get it to me quickly!! Will never get any other security service!!

I only needed to change the card for…

I only needed to change the card for payment.

Gracely Mae deserves a raise!

Gracely Mae responded to my questions quickly and accurately. She was very knowledgeable and gave me the information I needed. I would recommend to anyone that has cove security to talk to her because she helped me regain access to my account after 5 months of not having any access to it online or in the app. Full access restored and everything works like it should. I didn't have to wait around for long periods of time to get answers like I have in the past with some of coves representatives. Thank you so much for all your hard work and dedication to your customers!

Lloyd! You're the man!

Lloyd was VERY knowledgeable and also very patient with me in helping me install the Cove security system. I'm very greatful. Thanks Lloyd!

Simplicity & Ease of use..Special thanks to Erica for exceptional assistance

I am a relatively new Cove users and my feedback is based the simplicity of purchase, installation and support. Cove was incredibly easy to purchase and the installation was straight forward. However, I did have an issue with one of my sensors and Erica was able to walk me though the process of resetting the sensor at 11 pm on a Sunday. The touch screen UI looks quite awesome. The app is a bit basic but has all the key elements. Call me impressed.

Wonderful service across the board

Wonderful service across the board

New customer

New customer. So far very happy. We had a couple of questions, and Gracely was able to help us out. Refreshing to have great customer service from Cove after beating our heads against the wall with ADT for months. Highly recommended!

I have had Cove for a week or so now

I have had Cove for a week or so now. I will tell you that it is refreshing getting good customer service from a company you give your hard earned money to. They have been here for us every time we have called (even they called to check up on us) and have been not only professional, but knowledgeable. The last person that assisted me was named Denzel, he fixed my issue in a blink of an eye. Before I knew it, I was in my app after being unable to access it. I don’t see how Cove has gotten bad reviews, even though it’s impossible to satisfy everybody. I believe Cove they will continue providing a great service that allows my family to rest at night and continue to provide it with excellent customer service. Thank you Denzel for your quick problem solving and your great customer service. I hope Cove can continue to keep up such excellent service to its customers and integrating new tools to protect our home and family (ie key pad.) We will be lifelong customers if all this continues!

Unfortunately

Unfortunately, we had to cancel our service with Cove due to us moving. Jumel was extremely helpful and just very kind to talk to.

John helped me out

John helped me out quickly and efficiently. Can't ask for more than that.

Tremel worked really good to help out…

Tremel worked really good to help out the situation

Clay was great!

Clay was great!! I had installed a Cove home security system one year ago and was now wanting to order the new outdoor camera. The online order process was insisting on including the main panel which I already have. I went to "Chat" for assistance with Clay. He was fast responding and very helpful. Within just a few minutes my order was submitted and partially paid for using the $5.00/mo. {that accumulated to $60} from the monitoring fee over the past year. The remainder charged to my card. Clay was friendly, fast and responsive, a great person to work with!

Clay was very informative and I felt…

Clay was very informative and I felt very confident in all information given to me and looking forward to switching over to Cove very soon

Great DIY system

Great DIY system. Very user friendly and am excited to learn that Cove is getting a video doorbell. This is all I need to complete my home security. Have recommended to many people.

Great customer service

Ken was awesome with a quick response to my question. He is very professional, friendly and kind. Great customer service from Cove.

The Helping Hand

Ken was a gem with processing my payment an answering me on a local permi question. Just one of the many reason I rave about Cove!! THANKS KEN

They provided and performed everything…

They provided and performed everything they said they would and the system works great. I highly recommend

Had issues with my credit card info and…

Had issues with my credit card info and worked with Denzel who was extremely helpful and quite responsive something that is not customary nowadays. Top-notch!

Great and expedite experience.

John was great in providing an excellent and expediting experience.

Had trouble logging in to Cove web…

Had trouble logging in to Cove web portal so I called and talked to Jumel and he was very helpful and got me signed in.

Top service

Had an issue with a sensor and Erika was prompt, courteous, and very helpful with replacing it.

Great system with great customer…

Great system with great customer service. Thanks Erika for all your help with my cove system

Literally the easiest home instal ever.

Literally the easiest home instal ever. It took about 20 minutes total. The alarm is loud Customer service is amazing. Well worth it

Excellent Service

Maria was kind and helpful.