Alarm System

Have had Cove system a short period of time. Every issue I encountered has been resolved by Cove tech. Definitely better than previous company. I would recommend Cove due to easy set up and customer service.

Erika was a great help in the customer…

Erika was a great help in the customer service chat; resolved my issue quickly! Thanks!

Very nice person

Very nice person. She handled what I called for right away. I will be back when I relocate

My alarm went off at 5:13

My alarm went off at 5:13, I received a call at 5:15 and was asked if I wanted the police dispatched. The police were at my home when I arrived. A message was sent to my pad on which security was breached. Customer care was perfect.

Janelle is very friendly and helped me…

Janelle is very friendly and helped me get to the solution within 3 minutes every time! Looking forward to calling back when I need help which is not something that can be said for most companies.

Denzel was easy to work with and quick…

Denzel was easy to work with and quick to respond!!

Erika was very helpful in trying to…

Erika was very helpful in trying to help me determine the issue with my door sensor and having a replacement sent to me.

Keith was very helpful and patient!

Keith was very helpful and patient!

My female CSR was patient

My female CSR was patient, kind, professional and helpful

Higher level Tech Support is excellent

My experiences with lower level Cove Tech Support were not great, but when my case was escalated to Roland, he did a truly excellent job.

Customer service was very polite and…

Customer service was very polite and helpful, solved my issue promptly!!!!!

Technical support is Awesome

Very helpful knowledgeable technical support.

The support agent was very…

The support agent was very knowledgeable and patient.

Dhen was very helpful with adding more…

Dhen was very helpful with adding more sensors to our system. He was very informative and helpful. Thank you.

Very fast!

Needed simple assistance, Dhen helped me get what I needed. Very swift and hassle free! Great customer service!

very helpful

very helpful, willing to work with me to find the solution to the problem. Thanks!

Mary was extremely professional

Mary was extremely professional, knowledgeable and helpful. She helped us with about half a dozen minor issues and took care of them. As a customer service rep for COVE, I would give her *****.

A+++

The system is super easy to use, and customer support was more than helpful!

Xavier was very helpful in clearing up…

Xavier was very helpful in clearing up a password issue as well as a billing issue.

We are thrilled with our new alarm…

We are thrilled with our new alarm system. So sensitive, easy to operate, and staff are very helpful. Thank you for designing such a great product.

Dhen was very helpful and efficient…

Dhen was very helpful and efficient with adding cameras to an existing system!

Rod was fabulous

Rod was patient, kind, very knowledgeable and has a great sense of humor. Without his assistance, my camera would still be offline. Thanks, Rod!

John from customer's service is super helpful and attentive. I really appreciate how quickly he was able to advice and solve my problem.

My front door sensor wasn't sticking correctly because and my husband stepped on it.

Quick help

Mary was helpful. Thanks again!

Excellent Service!

Gracely Mae was so quick and responsive. I thought I'd have to wait until the next day for a response since it was after hours but I received a response in minutes! Amazing customer service!