Great Experience!

Mark was awesome and answered all my many questions with patience, and I appreciate that! Thank you Cove!

Mike was very patient and…

Mike was very patient and knowledgeable. A great customer service person.

Alfie was such an amazing…

Alfie was such an amazing representative! She was so helpful and got us a replacement part and walked us through a total reboot/setup!

Customer service has been excellent…

Customer service has been excellent every time we’ve needed help. Alfie was so helpful and patient and walked us through everything we needed!!

Mary Grace was helpful and attentive

Mary Grace was helpful and attentive. Customer service top notch which makes Cove a better alternative to other security companies

Quick service

Very prompt and to the point service.

Billing fluctuation concern

I had some increases in my billing, and Dominick explained what was going on. They helped to get my bill back down to the correct amount and I felt they were professional in their correspondence.

Nothing to add to this score

Nothing to add to this score! :o)

my problem was resolve quickly.

my problem was resolve quickly.

Rep as usual was very thorough and…

Rep as usual was very thorough and patient as well. Much appreciated.

Customer Service was great

Customer Service was great! Spot ON !

Great Customer Service

Everything that Rob told me was correct. I felt like I had accomplished s great deal after I got off the phone with Rob

GREAT SERVICE

The tech took his time supporting me to ensure I was satisfied with his assistance. He showed me how navigate through the app to resolve future issues.

Great customer service and support

Great customer service and support

Update

Update: Lyn from Cove reached out to help fix my camera successfully. Everything is now working. She was great. I do wish I had gotten this help through regular customer service contact the first time I called, but thankful she reached out and was able to get everything working again.

He was able to answer all my questions…

He was able to answer all my questions and was great with his troubleshooting techniques.

Rapid response with very little wait…

Rapid response with very little wait time.

Help installing new equipment

The representative (Mark) that helped me install my replacement equipment was very helpful.

By My Side

I have come against many road blocks the last 60 days but COVE has stayed by my side as WE crushed barriers, went around obstacles, and topped mountains! Thank you COVE! Thank you GOD! I am sleeping much better 😘

Niljean was extremely helpful

Niljean was extremely helpful. They addressed my concerns and resolved them quickly and professionally.

Awesome and very profesional

Awesome and very profesional

Venice was amazing. Best help I have had at Cove

Venice was amazing. Best rep I have worked with at Cove. She was able to guide me through stall in a very professional, clear and timely manner. Great help and service. Thank you ! Dmitriy

Dominick was ON IT

Dominick was ON IT! He fixed the problem nearly immediately, was so polite, and required no effort on my part. Thank you Dominick! Outstanding customer service!

James was fun..

James was fun... knowledgeable and fixed the problem instantly

Thank you, Maria!

Maria from Sales is an absolute ROCKSTAR! I had a list of questions after doing some self-research and building my system. She took the time to answer them all over the phone and even texted me back with additional answers to more questions afterwards. This is the difference in me finalizing my purchase and looking elsewhere. Stellar customer service, as Maria was the first impression I had to the company. She made me feel comfortable in investing in going with Cove to secure my home. I'm excited to receive my package. Thank you, Maria!