My experience was great
My experience was great! I love everything about cove… Please update talking through key pad for emergency!
Jess was very knowledgeable
Jess was very knowledgeable! She also was very patient and professional.
Great support!
Excellent support and the rep was patient and helpful!
Customer Service
The service I received was very helpful, and all of my concerns and questions were answered.
Shipped within 3 days
Shipped within 3 days. Only a couple questions on installation and representatives were very helpful. Installation of system and doorbell was easy, even for me. You can't beat the price. Would recommend to everyone.
Wonderful experience customer service…
Wonderful experience. customer service very nice and helpful. The price is good. The installation not too bad. You can call them anytime to ask help. thank you. Carmelle for helping me making decisions.I really recommend this company to anyone who wants the good Home Security with good budget cost.
I couldn't get my hub to connect and…
I couldn't get my hub to connect and the rep talked me through it and reset it so it would connect again.
Bryan Cares About Customers!
Bryan really seemed to care about my needs and made sure my order was expedited. He was calm, friendly and very professional.
Excellent
Fast, easy, efficient customer service!
Very good guidance!
Very good guidance!
Very helpful support
Very helpful support. Resolved my issue and also helped me out ordering an additional Siren with a discount.
Was very helpful and answered all…
Was very helpful and answered all questions with a great attitude about it all and helped complete the order.
Thomas was great!
Thomas was great!. Very patient and thorough through the upgrade of my complex system with lots of sensors.
Representative was very patient and…
Representative was very patient and thorough while we upgraded my complex system.
The rep I spoke with was very helpful…
The rep I spoke with was very helpful and patient.
They explained things well and helped me set up my replacement hub.
All is working well. Thanks!
Great customer support
Mike was great to talk me through set up and make sure I had everything working. He was personable and patient since I had a lot of sensors.
Mish was wonderful to work with and was…
Mish was wonderful to work with and was so very helpful! Kind and professional. I have no worries that if I needed assistance again it would be a wonderful experience.
Great communication
Great communication. They make everything easy 🙂
Mark has been the best person that I…
Mark has been the best person that I have ever talked to with cove. No one could listen to my question and help me anytime I have called cove customer service until today when I talked to Mark. He’s was pleasant, listened to what I needed help with and quickly solved my problem. Cove definitely needs more people like Mark.
Niljean was quick and reliable!
Niljean was quick and reliable!
Very patient and very well explained
Very patient and very well explained
Quick response
Quick response
Outstanding Technical Support.
I called customer service for technical support for installing my system. I spoke with Rose. She spoke English clearly with excellent command of the language. She was competent, knowledgeable, well trained and very helpful. If I was still in business I would hire her immediately. She is an asset to Cove.
Quick to transfer to an agent through…
Quick to transfer to an agent through the chat. Was able to get my questions answered right away on a Saturday morning.
Darrell was AMAZING
Darrell was AMAZING. He understood the estimate and was a PURE PLEASURE to talk to! Soooo impressed, Speedy, easy and MADE MY DAY.