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Cove customer reviews
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Feb 2019
I did a lot of research prior to…
I did a lot of research prior to committing to an up and coming alarm company. I must say I was impressed by their support staff. They all were very helpful and supportive and helped me get the system installed properly. I definitely recommend trying Cove Smart. It's easy to set up and the system itself is of quality build and craftsmanship. Their panel is amazing unlike many other competitors that do not offer an LCD display. Great job Cove and in short order I dont doubt you will be the best alarm company in the market. I will be referring friends and family.
Feb 2019
Cove has the best customer service!
Cove has the best customer service. Due to my work schedule, I am always at work when the regular business hours are so when I ran into an issue, luckily they have after hour technical support so I could get the help I needed to have my system up and running! The customer service and technical support staff are all so nice, helpful, and just overall amazing! I’m happy I chose this system over all others!
Feb 2019
Cove was extremely easy to setup and I…
Cove was extremely easy to setup and I actually feel quite safer than I did without a security system. Fast, attentive and knowledgeable service is a definite plus.
Feb 2019
A+++
So far, so good.......Easy to install. Customer service very friendly, smart and quick.
Feb 2019
receive my equipment and I think it's…
receive my equipment and I think it's astonishingly great thank you so much Cove I feel safe at night now
Brandon Carlock
US
Verified · Trustpilot
Feb 2019
Very happy with product and technical…
Very happy with product and technical support. Just ordered a system for my elderly mother and I like the ability to receive notice if the alarm sounds or she needs medical assistance. Thanks Cove!
Jan 2019
Super nice system and installation…
Super nice system and installation basically my kitten could do. So much more robust than my old system from Brinks. Also, I had a question about my system and told the monitoring center— They called ME to check on me and answered all my questions. Talk about top notch service.
Jan 2019
Wonderful company!
Wonderful company!! Fast response time. Customer service is awesome.
Billie Cunningham
US
Verified · Trustpilot
Jan 2019
One of the best customer service calls…
One of the best customer service calls I've ever had. I switched from ADT which had no chance compared to the features Cove offers. Dallin Harmon was attentive and on the ball when it came to my requests. Give that man a raise! He knows the system inside and out, I felt like I was talking to one of the founders of the system. Would I recommend Cove to a friend? Hell yes I would and will moving forward. Thanks again for confirming that the choice I made to switch was not only financial, but also a choice made for awesome customer service. ADT can suck it.
Jan 2019
I was to install my equipment with no…
I was to install my equipment with no issues. I love the ability to operate from the app. I called customer service and was given great service. The only negative I is you need a separate app to use the video camera.
Jan 2019
Very easy to set up and use
Very easy to set up and use. Great protection.
Jan 2019
Cove = G.O.A.T.
In my experience from dealing with local and “big name” providers, none hold a candle to Cove. By far T.H.E. B.E.S.T. security provider out there. Their service, equipment, staff, everything is top shelf - hands down AWESSOME!!! You will be blown away at how far they exceed their competition on every level, and will not be able to wrap your mind around the excellent price! I predict that they’ll soon be the largest security provider in the nation with the most highly satisfied customers, with good reason! To you guys and gals at Cove - way to be AMAZING, and keep up the incredibly great work!...thank you for all that you do!
Jan 2019
Reasonably priced, easy DIY setup...etc. 👍🏼
After buying a new home I began researching home security companies for a dependable, reasonably priced system. I came across Cove Security online and read a great number of reviews written by customers already signed up with Cove. I also read many reviews of several competing companies. Even though Cove has not been in business as long as the others I was impressed with how satisfied their customers seemed to be. I decided to take a gamble with Cove for three main reasons: customer satisfaction to date, cost & ease of DIY equipment installation and no cost replacement of defective equipment if the system was purchased up front. After receiving the system I purchased, installation of the sensors was very easy as well as setup of the control panel. Documentation sent with new systems could use some improvement but it is fairly simple to figure out how to change settings such as: renaming the sensors, changing delay duration before system arms and so on. There is online FAQs to help. I haven’t had it long but it has been working very well; no problems so far. I can’t comment on the monitoring end since I haven’t had any intrusions and I hope I don’t so I am putting my trust in it should it ever happen. I would have had to do the same had I chosen any other company. I did read reviews from other Cove customers who commented on how effectively the monitoring did work when they experienced break-ins or other occurrences which boosted my confidence in choosing Cove.
Jan 2019
Simple installation
Simple installation, secure system and customer service is always awesome!
Jan 2019
Amazing!!!!
Amazing!!!!
Madeline Coffin
US
Verified · Trustpilot
Jan 2019
Great system easy set up.
Great system easy set up.
Jan 2019
Great System!
Great Customer Service, super easy installation and very affordable. Highly recommended!
Jan 2019
Amazing customer service
Amazing customer service. And by far the easiest system to install. I use it at my business and it's a great piece of mind knowing the 24/7 Monitoring keeps my investment safe.
Jan 2019
Easy to use system!
Excellent customer service. The alarm system is very user friendly and only takes a few minutes to install. I Highly recommend Cove.
Jan 2019
The Cove Technical Team is beyond…
The Cove Technical Team is beyond amazing. They not only posses great customer service skills along with great technical knowledge when it comes to their product, but also a heart of gold. I am one of the many being affected by this government shutdown and they made it a top priority to help me during this difficult time. I am very happy to be their customer. Thank you Cove Tech Support!
Jan 2019
ONE HAPPY CUSTOMER
I wasn't expecting to get my equipment so fast, I placed the order on a Friday and got my equipment on the next day. Their customer service is very helpful and installing the equipment can't get any easier with the step by step instructions. I had placed an order with one company and saw covesmart and I got them instead of the other company, not to mention I got my equipment free, plus a free camera. I couldn't be an happier with covesmart they beat any other company including ADT. If you want a company with fast response time this is the company.
Jan 2019
I cannot say enough good things about…
I cannot say enough good things about COVE. This was my first alarm system purchase, ever, and I could not have chosen a better company. It took an hour or less to install all of the equipment I purchased. My 5 star takes into account that COVE is in its infancy and is getting so many things right including customer service. This single woman feels protected at all times.
Jan 2019
Amazing customer service!
Amazing customer service!! So friendly and helpful! Setup is incredibly easy and we feel so much safer! Thank you Cove!
Jan 2019
Cove security is very easy to set up…
Cove security is very easy to set up and reliable for peace of mind.
Jan 2019
I absolutely LOVE cove
I absolutely LOVE cove. The system was so easy to set up and did it in about 30 minutes. The features are amazing!! I highly recommend this to everyone I know! I love the no upfront cost for the system and components! Don’t hesitate! Get it now!! :)
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