Good customer service
Customer service is quick to resolve issues
Quick and easy to set up
Quick and easy to set up! Works great! Very friendly and helpful company!
This is they best security system I…
This is they best security system I have ever had and I have had ( life sheld brinks home security simpli safe) I love they to way talk and how the system talks to you I love this system and so will you you need this system they have medical alert for older people they have fire as well. All I can say is get this system thank you cove for making me feel safe;-)
Very easy to set up and very friendly…
Very easy to set up and very friendly customer service
Awesome Service Rep
Awesome Service Rep
I have had Cove a few days now and I…
I have had Cove a few days now and I love it. The setup and installation was super easy to do. I have installed SimpliSafe security systems for friends and have found them to be extremely aggravating to install. Cove makes the whole process easy and fun to do and their customer service is super friendly and fast!!
Cove security simply stated is it the…
Cove security simply stated is it the very best before them I was with ADT for 20 years and never got the level of service and satisfaction I do as I am a member of Coast Security now and for life I would recommend them to anyone the customer service representative was all are phenomenal especially Dalin I would highly recommend.
Very impressed with the sales people…
Very impressed with the sales people and the call service, they helped with all the installation questions and stayed on the line until it was completed. Service is most important in this day and age and Cove captured that 100%
Thank You
Roger
Hands down the best company in the…
Hands down the best company in the world. Not just the business. They are on top of everything every second!!
This Is My First Day getting my Cove…
This Is My First Day getting my Cove and so far so good. I’m liking everything about the system. EASY EASY setup. Most definitely feel 10x more secure knowing I have Cove.
Cove Security
I am an IT tech with 13 years of experience. I am a first time user of Cove Security, I was able to speak with my sales agent Jeremy, that took care of me as like I was his own personal customer. He made sure that I had everything I needed and got my system out to me quickly and on time.
I made a call in to Customer Service over the weekend and spoke with the Teir 1 customer service and they were able to help me with basic questions, but did submit a ticket to Tier 2 customer service so that any other questions I had could be answered.
I received a call today from Mr. Dallin, he exceeded my expectations of customer service. Mr. Dallin was on point of being able to answer ever single question I asked him and trust me I asked a lot of questions.
When I asked questions that I thought would normally throw a customer service agent for a loop, he was on point and able to answer everything I threw at him. Mr. Dallin took my questions and concerns just as my sales agent Jeremy did, and treated me like I was his own personal friend and we had known each other for years.
Both my sales agent, Jeremy, and my Tier 2 customer service agent, Mr. Dallin, treated me with respect, kindness, and as a human being and not just another number that they needed to either make a sale or to hurry off the phone to make sure to meet their quota for time management for calls.
In closing, so far I have had not a single issue with my system, nor customer service. And I would recommend this system and company to ANYONE looking for a home security company that will treat you like a person and not just another number.
Thank You both Jeremy and Mr. Dallin for making my experience with Cove Security Systems the best.
Daniel Howell
Louisiana
Glad I chose Cove Security!
This is an affordable, extremely easy way to protect your home. Easy self installation and efficient. Customer service is awesome and hold times are very short just the way you would want it when it’s concerning the questions you may have! I’m very happy to have chosen Cove! Already recommending them!
Honestly love it so far
Honestly love it so far, worked as promised and the installation was beyond easy. Only had the system for a day and already feel more protected. Thanks cove!
By far the best and easiest alarm…
By far the best and easiest alarm system I have ever installed!! Cost effective is A+!!
Best customer service I’ve ever had…
Best customer service I’ve ever had with an alarm company. They are quick to Answer questions and they are quick to fixing problems. There senors are made of good quality and everything works like it should. I drive a semi truck. And gone for weeks at a time. There no better thing, then a piece of mind and a great alarm company to put my trust in.
Lots of bang for your $, a caring company
I spent a lot of time looking for a security system that wouldn't cost a fortune upfront. CoveSmart was by far the best security investment. Everything we received (a touchscreen panel, two motion sensors, three window sensors, two door sensors, a fire alarm, two key remotes, yard sign and window decals) were excellent quality and only cost us the monthly monitoring fee upfront. We recently had a break in attempt, and property stolen... Which is what prompted the search for a good security system.
After talking to over a dozen security system companies, Cove Smart was the best choice. They won us over with their excellent customer service, and step by step help and thorough answers to our questions.
The CoveSmart system took only 20 minutes to install and was EXTREMELY easy for our three kids to learn and use. The mobile app is convenient, and the instatext feature is awesome. We will definitely be life long customers!!! Thank you so much for making this an easy process, and by far the most relaxed purchase. With no harassing sales calls, and the concern for my family's safety. #covefamily
It took me five minutes to set up all…
It took me five minutes to set up all of my door and windows sensors, very simple set up and very reliable service. Testing was a breeze! Glad I can rely on this security system!!
Cove has been great
Cove has been great thus far but I will have to see more to give a concise review. The setup was fairly easy but I did run into one issue but customer service was able to walk me though the solution. They were very helpful and open to making sure my experience was positive. I would definitely recommend them.
I am pleasantly surprised and grateful…
I am pleasantly surprised and grateful for the excellent customer service I received.
Very easy and friendly installation
Very easy and friendly installation. Finish the whole setup within minutes. Customer service was outstanding. Can’t see what is in store with them.
Exceptional customer service and…
Exceptional customer service and support. From the moment you un-box the product to setup its well thought out and easy to use.
So far Cove has great customer service…
So far Cove has great customer service and was easy to set up!! I've had no problem sleeping the past few nights and I finally have peace of mind!!
Highly recommend
So easy to set up and lots of great features!! I feel safe and protected. I like that it will still be available if the power goes out and doesn’t run off of WiFi. Great product and excellent customer service.
Great service
Great service
Great company
Great company. Very knowledgeable and up front