My experience with Technician Brian Salerno’s

My experience with Brian this morning was outstanding. He was both patient and professional and walked me through the process to get everything done that I was needed to get done. Awesome awesome job.

Mary Lou was super helpful.

Mary Joy was super helpful.

Zee was so helpful!

Zee got my system set up and ready to go. I really appreciate all her help!

Jess helped me with my installation and…

Jess helped me with my installation and all my questions about the process, extremely helpful and patient.

Bryan was very helpful

Bryan was very helpful. A++++

Fixed my problem with control panel

Fixed my problem with control panel

Jess did a great job all aroundnd.

Jess did a great job all around.

Jess was professional

Jess was professional, knowledgeable, efficient and courteous. I could not have asked for a better person to help me.

Success

Up until yesterday when I was fortunately connected with Jess the last few months with Cove and trying to get my updated system in place was challenging to say the least. Problems with key pad and had to be returned. Put on hold indefinitely. Left message for call back. Couldn't understand most of employees on phone (when it was answered). But yesterday I was blessed to get Jess. She was awesome. Very patient and helped get my updated system done and finished. She deserves a gold star.

Happy we chose Cove

1st of our security system arrived with in 4 days of ordering it. The simple instructions for set up were easy to follow but I experienced some difficulties connecting to the alarm panel to our home wifi. FRITZ from the Cove Technical support team was awesome. He guided me through all the steps I needed to do and after getting the alarm panel up and running continued to help me get all of our cameras up and running also. He also took the time to explain the 3 different alarm settings and also about the motion sensor and door and window sensors. My over all experience sober with Cove and Fritz has been 5 stars.

Cove Security - Amazing service and support

I've been a Cove customer for years and their customer service and support has always been top notch. I recently reached out with questions about an upcoming moving and upgrading equipment. All my questions were answered and nothing was left to question. Thank you Cove for the amazing customer service and most importantly keeping our home and family safe!!!!

Excellent Service

My sales rep Jeff, was excellent. He helped me a lot. Was difficult to get my credit union card to take, he was very patient. Finally SUCCESS! Pricing is straight up nothing hidden. Can’t wait to install. Yeah!!!!!

Great customer service.

Great customer service.

My issue was resolved very quickly

My issue was resolved very quickly. Niljean also provided great customer service!

Had trouble setting up my outdoor solar…

Had trouble setting up my outdoor solar camera. Worked thru this issue and cameras are now working.

Amazing customer service!

Working with Roy and Niljean was nothing short of amazing. They immediately understood my issue, and provided efficient and courteous service to address the issue immediately. Would definitely recommend!

Brian who helped me with my issue was…

Brian who helped me with my issue was very helpful and nice!

Michael takes his time to help me with…

Michael takes his time to help me with the camera, step by step with me , he knows what to do with the app and he knows how to get everything in order.

Cris is by favorite the best

Cris is by favorite the best! He was wonderful and walked through everything with patience and professionalism!

Very helpful rep and solved my issue…

Very helpful rep and solved my issue very quickly.

My experience was outstanding

My experience was outstanding! The agent was very knowledgeable and courteous and solved my issues!

Great support team

When I was done with initial sensors installation, I had some connectivity issues with 2 of them. This was about several weeks ago…..since then and after talking with support several times, we decided to move the hub location from the provider fiber optic modem location, to the satellite router. The connectivity issues were due to the excessive distance of the sensors from the Cove hub. Now everything is working fine. I have to say that the Cove support team has been very pro active in assisting with troubleshooting the problem, after my initial request for help they have been following me until everything had been resolved. Very outstanding!

Quick understanding of the issues and…

Quick understanding of the issues and working to a complete solution.

Awesome customer service!!!@

Mark S was professional and attentive to me and answered all my questions,and after, he asked me if he could assist me In any thing else I needed, good customer service rep.

Excellent customer service by Mark S!

Mark S was very friendly, knowledgeable and patient with me as I am technology challenged :). He walked me through two issues I had and in a matter of less than 10 min everything was resolved! Great customer service and great company!