System install review

System install was easy and when technical help or questions came up the phone support was outstanding.

The self-installation was a breeze!

The self-installation was a breeze! Once I got through a slight hiccup, Rob, my agent when I called, was very patient and walked me through the process, step by step!

Easy to Install and Rob was excellent

Rob was very patient with me while we troubkeshooted the issues during my installation.

Michael was extremely knowledgeable and…

Michael was extremely knowledgeable and professional. I highly recommend him and would love work with him again. Thank you very much Michael! 🤙🏼

Mike was great and worked persistently…

Mike was great and worked persistently to address my issue. He was professional, polite and assuring while assisting me. I give Mike 5 Stars.

Monitoring question

Bryan was very helpful and patient in answering my questions. He was clear in his explanations

The chat was great

The chat was great, Mary Jay's help was great

Very helpful

Very helpful, professional and nice service. Thank you.

Only takes one person to make a difference

I am well aware this is a review of Cove itself, but I HAVE to bring up the call center agent spoke to today that was night and day from the call I had a few days ago. I will preface, that I had never had an issue with Cove or the agents in the almost 5 years I have had the service, until a few days ago. I was trying to find the shipping information for a recent upgrade I ordered 4 days prior. Not mad, not stressed about how long it was taking, nothing of the sort (because I really didn't care), just wanted to make sure I didn't miss the tracking, when I could expect it (since its well past the noted shipping dates on their site), since I needed to make sure someone would be home to get it if it was delivered while I was gone. Long story short, that call became increasingly frustrating, disrespectful, and the WORST experience I have ever had with Cove. Now. Let's talk about Josh. I called back today (3 days later) to just figure out at this point if my order was actually shipped or not. Not mad, not upset, just flustered and on edge based on my last call experience. Josh picked up the call and was immediately friendly. I gave the readers digest of what I was informed about my order on the last call, and that I just wanted to know if it actually shipped or not (in one breath mind you, which Josh noted, lol). He immediately told me he was going to do some research on my order to make sure there were no crossed wires or miscommunication. He put me on hold (not mute), and when he came back on the line he explained the DC was waiting on a couple pieces of my order to come back in stock before shipping which is why I hadn't recieved a tracking number, and he was shooting the info to his lead to follow up and attempt to expedite it. Mind you, this is BEFORE I downloaded my frustrations with the previous call. I immediately told him that I appreciated his honesty, and explained what I was told and the interaction I had on Thursday. He apologized for the previous agent's behavior and attitude (which, no sir! you do not apologize for someone else's bad attitude!), reassured me multiple times, and stated that I was noticeably frustrated, but pleasant to talk to (aww, thanks Josh!), and that he appreciated the conversation (though probably not as much as I did!). Josh was an absolute GEM to speak to, and turned my entire experience with Cove right back around by being reassuring, having a good sense of humor, empathetic, appreciative, personable, and going wayyyyyy above and beyond. He treated me like a person and not just another mundane call, and I truly enjoyed chatting with him. Little did he know, this call was a make or break for me with Cove. That is how bad that first negative interaction I have ever had with this company was. I am staying with Cove because of Josh. Because he had shown that the premier service Cove has always given is still there, and there are people there that know what they are doing, and will GLADLY get you a supervisor, for good or bad. Keep it up Josh, you are definitely one of the good ones, and a fantastic standard to base customer service on, making the customers feel valued, respected, heard, and human. Maraming salamat sa pagtulong sa akin, Josh! Sana ma promote ka!

Brian was wonderful and so helpful and…

Brian was wonderful and so helpful and tried to resolve my issue, but my power went completely out of my camera. So he helped me to use my cove cash towards a new camera. Awesome Customer Service.❤️

Brian was so kind and so sweet and so…

Brian was so kind and so sweet and so patient he did his best to resolve my issue with my camera but the power just wentcompletely out of it so he helped me to use my Cove cash towards a new camera❤️

Josh was exceptional

Josh was exceptional. Very patient, answered all my questions and educated me on the use of the cove app and how to maximize my security system. I truly recommend someone like Josh to higher management to rob that positive culture to other cove staff. Thank you Josh for such pleasant experience with cove.

I was having a recurring issue with my…

I was having a recurring issue with my outdoor solar cameras not charging and Mary Grace took the time to understand my issue. They processed replacement cameras since mine are faulty. 10/10 experience and wonderful customer service!!

Diane is awesome

Diane is awesome, helpful, patient, knowledgeable, she’s the best. Glad I had her on the phone with me when I needed help installing the system. Thank you for your help and good customer service.

Awesome experience with the rep helping…

Awesome experience with the rep helping me out installing everything over the phone!

Excellent Customer Support 👌

The customer service agent (Mark) that attended to my question knows his job and did it professionally

Niljean and everyone is so wonderful…

Niljean and everyone is so wonderful and helpful everytime we are so greatful and thankful for cove and the support we get from everyone there and we are beyond thankful to have cove also.

Customer service rep was great

Customer service rep, Mary Joy, was great! She was prompt to answer questions and explained things clearly! Much appreciated!

Bryan was super helpful and kind

Bryan was super helpful and kind. The best thing was he was super fast!

The Agent Joseph was very friendly and…

The Agent Joseph was very friendly and very helpful

She was so polite,patient helpful and…

She was so polite,patient helpful and helped me with setting up my alarm system.She definitely gets a 10 for everything..😊

Mark S

Mark S. in customer support did a great job helping get the right equipment for my security needs. Cove does a great job in online, chat, and telephone support.

Chris was so helpful and patient…

Chris was so helpful and patient working with me and help me get my cameras reactivated after I received a new router from spectrum it took a while but we got it done thank you Chris and Cove

Just added more items

Everything is working fine and gives us a comfortable and secure feeling when we are away or asleep. Ariel helped when I added 2 more door sensors and was able to get us a very nice cost savings on them. Thank you, Ariel!

Excellent customer service!

Alfie went above and beyond to ensure my installation went smooth. She was very knowledgeable and extremely patient! Excellent customer service! 10 stars!