Thomas was absolutely amazing

Thomas was absolutely amazing! He helped with everything i needed. He was patient and just wonderful. He knew exactly what to do and actually listened to what you said was wrong and fixed it. He even got things fixed and ordered fast! Def recommend go to Thomas as a tech support agent!!!! Thank you Thomas for everything! They def need to promote you or give you a pay raise!!!

Surprised better than 99% of Offshore Call Centers w/o any High Churning customers

Patience, knowledge and back and forth questions from my side addressed professionally, in the flow and courteously by Bryan.

Mark was great and walked me through…

Mark was great and walked me through the whole process of swapping out my old service panel with the newer one and getting all my sensors back up and running. A pretty easy and fast process except finding my water detection sensor under the washing machine. Mark was very knowledgeable and patient. Thanks Mark

Bryan Helped me to set up all the…

Bryan Helped me to set up all the equipments, He was very helpful.Thank cove team

Great customer service

Customer service rep was friendly, knowledgeable and helpful.

always helpful

always helpful

bryan was very helpful

bryan was very helpful! he answered all my questions and solved my problem. i am very happy!

Buena experiencia

Buena experiencia. Muy útil la información

Everything Chris Helped me with went…

Everything Chris Helped me with went perfect

I liked the person who helped us set up…

I liked the person who helped us set up our sensors remotely so that we wouldn't have to uninstall them and reinstall them. I am not surprised but upset non the less that your design team didn't follow the same template for screws from the first generation display for the wall mount bracket. Thanks for making me drill new holes in my wall... I want the eufy 360 outdoor cameras that they sell to work with the cove system. ps one of my indoor eufy cameras works but the other does not since we upgraded our system. Update 12/01/25. Nick with cove helped me get my camera connected after I upgraded my system. Guess there was a glitch that affected others aswell. Everytjing is working now!

Your representative was polite and…

Your representative was polite and knowledgeable. He was patient and easy to communicate with. Quick easy pairing of a new fob remote control.

Exceptional tech support from…

Exceptional tech support from technician who analyzed the problem and solved it

about the cove

about the cove, there was a glitch on my end for my panel, for quite few days been dealing this monitor due to malfunction. I have the chance to talk to quite few ladies that was very kind, respectful and doing their job above and beyond by doing extra mile of handling the situation and me as well

Hey cave is the best

Hi, how are you guys doing? I just spoke to Mr. Ralph and he’s a really good dude. He worked really good. He’s all my problem. He’s a good guy give him a five star thank you guys so much. You’re the best.

Representative was very professional

Representative was very professional, courteous, knowledgeable as well as patient! We installed a new hub and re-connected all sensors in a relatively short period of time. Cove has invested in phone support vs. text, and the reps are well trained, the wait time is minimal, and should prove to be a great investment. The system is working well.

Got me back up and running in no time

Got me back up and running in no time! Couldn’t be happier!!!!

My experience with my customers…

My experience with my customers services rep. Was great 👍, very impressed with her she was very professional and great knowledge of my needs. She was great 👍.

Representative Jay's Great Job Noted

Jay did a great job explaining my cove account. I left the session with all my questions answered. Thanks

Mark is my Hero!!

Mark is my Hero!!! Great customer service and a lot of patients I appreciate him from the bottom of my heart. He fix my security system my problem and help me so much. I appreciate you Mark y’all need to give him a huge huge raise because he was amazing.

Cove iOS portal

Cove iOS portal The lady was very helpful to change my userid from the original generic assigned value and assisted with a password reset.

Bryan Salmeron,

Bryan Salmeron, Did an outstanding job restoring the secondary chime..

Representative was courteous and professional

Mary Jay was kind, courteous and professional. She was very helpful and able to resolve my issue. The company is lacking though in flexibility to self monitor the system. Simplisafe is designed to self monitor or to pay a monitoring fee. It would be nice if Cove would adopt this philosophy. I cannot use the app for connectivity with my system unless I pay a monthly fee. Your competition does not require this.

Simple Rachael's instructions

Simple Rachael's instructions

Bryan

Bryan, Resolved the Keypad issues professionally & in timely manner. I called one time the problem was diagnosed & replacement part was order.

Alfie was exceedingly patient

Alfie was exceedingly patient, amicable, and professional. She stayed with me until all my issues were resolved.