Very friendly
Very friendly, easy to get my alarm certificate
Bryan efficiently and effectively was…
Bryan efficiently and effectively was able to assist me with all of my questions. He was polite and courteous as well as solved all my issues relating to the cove system.
Resolved my issue quickly
Resolved my issue quickly
Ariel was attentive and went overboard…
Ariel was attentive and went overboard to assist me. Goal was accomplished with Ariel's asistance.
Bryan was very helpful and courteous.
Bryan was very helpful and courteous.
Bryan listened to me and fixed my issue…
Bryan listened to me and fixed my issue quickly. Thank you!
COVE has been very helpful and I have…
COVE has been very helpful and I have recommended COVE to my friends and family.
Doesn't know the word quit!
I didn't get a chance to praise Cane Mark with 5 stars he went beyond my expectations, he was a patient with me and did everything he could to fix my cove system to bring it back to working status. He made my day! The man didn't give up!!! He's a great asset to your company and I appreciate his efforts and hard work!
Cris was just great
Cris was just great. He did a great effort, with the best attitude, to solve my issue. He was very professional and kind.
Always love how amazing everyone is we…
Always love how amazing everyone is we talk to and able to get help any time and having someone there is wonderful we are so thankful for cove
Very friendly people
Very friendly people, helpful !!
Alfie was great to work with in…
Alfie was great to work with in resolving my issues with the system. She’s very knowledgeable of your systems!
The Agent was knowledgeable
The Agent was knowledgeable, and very helpful led me through the entire steps, very patient and thoughtful.
Mary was great
Mary was great. She knew the answers to my questions and provided them quickly and in a friendly manner
They sent us the unit via mail
They sent us the unit via mail. I called customer service to complete the installation and they were fantastic.
Great customer service that was kind
Great customer service that was kind, prompt, and informative. I truly love this company and the service they provide while keeping my home safe.
Give Mike a promotion
Mike Vergara was awesome. He helped me reconnect my dad's account while being very friendly and patient.
Joseph did good job troubleshooting and…
Joseph did good job troubleshooting and fixing issue.
Very helpful
Customer service was great and very helpful
This gentleman was very pleasant…
This gentleman was very pleasant patient and easy to understand, it also helped that I could not hear 10 other people talking in the background.
The customer service person was patient…
The customer service person was patient and thorough and helped me resolve my issue the first time. Thank you.
Jay was very helpful and promptly…
Jay was very helpful and promptly resolved my issues!
Billing Issue
I chatted with Niljean from Cove Home Security about a billing issue. After asking a few questions he was able to quickly resole my issue. Excellent customer service was provided,
Answered all questions
She was able to answer all of my dumb questions....and made me feel good about my system and how to actually arm it correctly along with the use of the app and key fobs