Great customer Service!

Friendly and knowledgeable.

Mark listened patiently

Mark listened patiently. He warned of hold times while he researched my issue. Found the solution. Ordered me a replacement without hesitation and recommended what to do in the meantime.

Cris(Crisencio) from customer service…

Cris(Crisencio) from customer service was very helpful, he stayed on the phone and guide us till we successfully installed our system, very nice guy. Thank you so much for your help Cris.

Locked out of phone app

I changed phones and could not log in to my Cove phone app. Niljean was able to resolve my problem quickly and easily. Great customer support!

Joseph was quick to respond

Joseph was quick to respond, excellent customer service and support

I needed help with billing

I needed help with a billing, and setting up an activation date since my situation is not common —I ordered my security about a month and a half in advance because we’re moving to a brand new house, and we wanted to take advantage of the deal running at the time. We plan on installing Cove upon move-in. I reached out to Support via Chat at got sweet Mary Grace. She helped us get our billing cycle synced with the time we’d be moving in to our new home, so there’s no issues with activation and monitoring. Thank you Mary Grace! You were incredibly resourceful, kind, and thoughtful.

Mary Grace was great

Mary Grace was great! She was patient and very very helpful!

Very patient & helpful!

Very patient, throurough and helpful. Was able to get my camera working again and also helped me with a great payment plan! 5 stars!

Jess wa s professsional

Jess was very helpful !!

Mark was very courteous and was able to…

Mark was very courteous and was able to help me with all my concerns regarding my Cove alarm system.

Thomas was fantastic

Thomas was fantastic, patient and kind. He really took his time to make sure we for this new hub and display panel where hooked and in working order.

For over a year and MANY phone calls! No help!

For over a year and MANY phone calls to and from Cove I was unable to rectify a billing problem that I didn't owe. I'm a long turn client with multiple accounts. I had decided to give it one more try before canceling both accounts. Phone rings and it answered by Zee. Ten minutes later all is fixed! I remain a client AND very happy customer. Kudos to Zee who immediately took ownership of MY problem AND solved it. Not only did she save a client but I will continue to recommend you as the BEST!

Thomas the great!

Thomas is such a jewel. Great in helping me get my alarm set!

Ed was very friendly listened to my…

Ed was very friendly listened to my question found out right away what was going on and made me feel so good. Everything is find. He's a keeper. Thank you Cove for having such nice people work for you.

I just received the best customer…

I just received the best customer service from Josh. He was helpful, knowledgeable, and he saved me money when we upgraded the system we’ve had with Cove for the last four years!

Great Customer Service

The person in charge of helping me walked me through each step. Super helpful!

Service Rep was very pleasant

Service Rep was very pleasant, kind, and helpful.

Had 2 issues and was resolved in very…

Had 2 issues and was resolved in very little time. Been with Cove for 3 years, and am totally satisfied.

King Cove

King was very patient and helpful!!! Cove is very fortunate to have him!!!!

Great support about cove security system

Great customer service!

Michael is absolutely fantastic..

Michael is absolutely fantastic... he's so helpful and patient!!! I was frustrated a few times and he stayed professional, neutral and was an absolute Angel thru the process. Also ofcourse very patient with my questions. I'm very impressed with Cove so far and honestly if he hadn't been as great as he was, I would have canceled because there were a couple glitches while trying to set up before the installer arrives. He's really amazing and Cove should be proud of having such great reps.

Jess in customer service understood my…

Jess in customer service understood my issue and resolved it completely. I look forward to seeing my son open the Cove system I purchased as a gift for him. I plan on ordering another one for myself. Jess did a great job!

The customer service that Jess provided…

The customer service that Jess provided was superb! Highly appreciated!

The customer service that Jeff provided…

The customer service that Jeff provided was superb! Highly appreciated!

great experience

great experience , Thomaswas great.