The tech was knowledgeable and helpful…
The tech was knowledgeable and helpful and walked me through the whole process. He deserves my praise for being so patient with me. Great job !!
Good customer service
Good customer service
Everything was great
Everything was great, Rep. could not have been more helpful, and was the friendliest. Issue was resolved,
Cherry was great
Cherry, my customer service rep was awesome. As a boomer, tech can be difficult. Cherry had the patience of a Saint. Thank you very much Cherry.
Very patient and helpful
I am a boomer so tech can be a bit difficult for me. However, Cherry my customer service rep was awesome. She had the patience of a saint.
Excellent customer service.
After waiting one month for replacement door sensor, due to inventory shortage. Customer service excellent.
Customer service
I had question about my order and Ronald was very polite and helpful getting me my information
Customer service very helpful with…
Customer service very helpful with replacement part.
Maria’s Calm Expertise Made All the Difference
Maria provided exceptional customer service, demonstrating impressive patience as she listened carefully to my concerns and never rushed the process. Her methodical approach broke the issue down into clear, manageable steps, making everything easy to follow. What truly set her apart was her technical expertise - she diagnosed the problem swiftly and guided me through the solution with clarity and confidence. Thanks to her calm and organized support, what could have been a frustrating experience turned into a smooth and reassuring one.
Yum I understood my concerns very…
Yum I understood my concerns very quickly and got my issues resolved in a reasonable amount of time.
Yumi listened to my questions and was…
Yumi listened to my questions and was very effective in getting my issues resolved.
Grate service form Alfi
Grate service form Alfi
Zee was very helpful
Zee spent almost an hour on the phone with me fixing each problem I had with set up- answering questions and staying very patient with me. My problems were solved at the end of the call.
Mike helped me all of my questions and…
Mike helped me all of my questions and trouble shooting them with excellent customer service.
Great costumer service,fast and helpful
Great costumer service,fast and helpful
My insurance company was requiring me…
My insurance company was requiring me to have an alarm system. It would have cost me 1600.00 just to update my old one so i checked out Cove. I got a state of the art 1900.00 system for 245.00. Setup was simple and the few minor gliches were handled immediately by their friendly knowledgeable staff. I highly recommend Cove for not just price, but quality and after sale assistance
Mary was amazing getting me help with…
Mary was amazing getting me help with log in issues.
Side note: your website seems very unstable. Or at least it was for me.
Mary Grace was patient and very helpful…
Mary Grace was patient and very helpful getting all of my sensors properly registered on my new cove connect system.
Representative was very helpful and…
Representative was very helpful and knew what she was doing.
helped me with my issue quickly
helped me with my issue quickly
Mary Grace helped me with my hub and…
Mary Grace helped me with my hub and panel and getting it all set up. I was having a lot of issues prior. She fixed it quickly. Thank you!
Reps name Mark did great new customer…
Reps name mark did great new customer helped navigate issues.
Ned was pleasant and gave me good customer service.
Ned was very knowledgeable about the products and services that he was providing. He spoke English well enough to understand and comprehend my questions and concerns.
Queenie was a pleasure to deal with
Queenie was a pleasure to deal with, was able to fix my problem. Could not ask for more.
Excellent representative
Excellent representative. Worked through all my issues quickly.