The technician was very knowledgeable…
The technician was very knowledgeable about the Cove equipment which made solving my problem very easy and quick. His instructions were clear and easy.
The man I spoke with was awesome
The man I spoke with was awesome, knowledgable and efficient.
Talked to Fay
Talked to Fay; she listened to my problem; will send sensor in which should correct problem.
Lady listened to my problem and was…
Lady listened to my problem and was understanding. She will be sending a sensor.
Ned was extremely knowledgeable and…
Ned was extremely knowledgeable and helpful.
I set up new Cove system and the time…
I set up new Cove system and the time on my Alarm panel was 1 hour different from my actual time. I called and the agent was able to reset the time on my Alarm panel to the correct Daylight Savings time in my time zone.
Yum I was able to order the extra…
Yumi, I was able to order the extra equipment for me and answered a question that I had.
He took the time to correct all issues…
He took the time to correct all issues and made sure I was happy with my results
Very Helpful!
Very Helpful!
Agent was very helpful and patient
Agent was very helpful and patient. She was able to assistance me with the issue I was having with my CO monitor.
Quick and easy to set up.
I was able to pretty much set it up on my own. Thanks to the wonderful customer service,Yumi was able to make sure everything was set up correctly and reminded me to get the Mini SD card for the camera.
I have been with Cove for 3 years with…
I have been with Cove for 3 years with exceptional service with my home security system. I had one sensor go bad today and was offered a one time replacement of the sensor. This gave me peace of mind that Cove cares about me as a loyal customer
Great Customer Service
I was hesitant to call Cove for so long and I am relieved I did after speaking with James. James was very pleasant to speak to and work with on the phone today. He helped my navigate new sensors, paying my bill and even was kind and patient enough to provide space to talk about hardship. He is a great example of excellent customer service and made me want to keep being a customer with Cove.
The representative at Cove customer…
The representative at Cove customer service was very professional and helped me with my issue.
Great customer service
I've talked with three different agents at Cove and each agent has helped answered my question or resolved my issue right away. Great customer service and no wait time on the phone, either!
Wonderful customer support
Wonderful customer support! They make sure you are happy and that all concerns have been addressed.
Your Customer Service person, Faith
Your Customer Service person, Faith, was helpful, knowledgable and patient with me. This helped to totally resolve my issue in a quick amount of time. Thank you.
Very well done
Very friendly.
Great Service
Great service to the customer and the system is also outstanding
Jem was great!
Jem was great! Super helpful, responsive, and patient. Talked through all the options with me and gave me time to make my decisions. I have been a long time Cove customer, and reached out due to a recent move. Highly recommend Cove.
Faye provided excellent customer…
Faye provided excellent customer service. after multiple attempts it was determined I have some faulty equipment and would be receiving replacements
Faye had all the answers that I needed…
Faye had all the answers that I needed to finish the installation
Wonderful service!
Faye was very helpful and figured out the issue with my camera. Top notch service!
Great customer service
Rachel showed great customer service sills and helped resolve my issue effortlessly
Yumi was very helpful and…
Yumi was very helpful and accommodating. Listened and worked within my situation. Very knowledgeable .