Great service.

Great service.

The call took <10 mins and we got the…

The call took <10 mins and we got the problem solved. I have new equipment on the way and was credited a month's service due to the technical issues faced (offered to me without asking - great customer service)

Cherry was outstanding

Cherry was outstanding She had the patience and took her time to make sure I knew what she was doing. I appreciate her. Sincerely Nick Petiya

Always Great Service with Cove

Ned was great. He helped me to set up the system smoothly.

Responsive to addressing issues

EDIT: It can tell you more about a company when you have a problem that they address than if you don't have an issue. Such was my experience with Cove. They responded to me about the installation trouble I had, outlined below. They showed a sincere interest in understanding what went wrong and backed up their assurances with a generous credit for the batteries I had to replace and for the inconvenience. I honestly feel a level of confidence in the company that protects our home now, and have not experienced any further issues with the alarm system. The price is competitive and the interface works great. Color me happy! Original review: System arrived with weak batteries, causing issues with installation. Support couldn't identify the problem and just told me to try again (30-45 minute installation routine, ugh!). Finally, I took it on myself to replace the cheap no-name batteries they provided with fresh, brand name batteries and that resolved the issue. Support is poor, although they talk incessantly about how you're a valued customer. When it comes to actually helping with anything, they are frustrating to work with. Ultimately, by the time you get it installed and working, you're not going to want to uninstall it, pack it up and return it, not knowing if another company will be any better anyway. If you use them, suggest you replace all the batteries before installing the sensors. It's much easier to do it then and will save you from headaches now and having to replace them in a few months anyway.

Amazing great fast service!

Amazing great fast service!

I spoke to Kim who was very…

I spoke to Kim who was very knowledgeable, calm, and patient even when I was neither of the three. I’m finding that I probably could have installed the DYI system myself using Cove support team rather than paying Hello Tech who sent a technician to install my system who knew very little about the Cove Gen 2 system. Thanks again Kim!

Fantastic experience awesome service

The service was great The whole process was smooth and quick Then when it came time to choose the features on my glasses the was no pressure only help and honesty

Kim solved the problem with the…

Kim solved the problem with the touchscreen.

Touch pad not connecting with hub

My problem with the new touch screen was resolved with a replacement.

Great customer service

Great customer service

I value person to person contact and somehow Cove has managed to do this.

In this day and age Cove has made it possible to speak with real people. Thank you!

Great customer service

Great customer service

Easy installation

Cove was so easy to install on my own and no installation fees. When I called to conect the customer service went way above and beyond. Very knowledgeable and helpful. My all around experience with Cove so far has been outstanding! I would highly recommend!

help me with my problem

help me with my problem

The nice lady Fatima was so helpful!

The nice lady Fatima was so helpful!! I don’t think we could’ve got everything set up without her help!! She was so knowledgeable & patient!!

Very nice customer service agent

Very nice customer service agent. Great equipment

Ryan was patient

Ryan was patient, clear and easily understandable.

Cherry was very nice and very helpful.

Cherry was very nice and very helpful.

Service was great and quick.

Service was great and quick.

Luna was Awesome

Luna was Awesome

Jeff was great to deal with!!

Jeff was great to deal with. We had a couple of minor issues getting no the system up, but he was able to navigate it with ease. I felt bad for him, as we have a large home with a LOT of sensors! Jeff was patient with me and genuinely cared that everything was correct. Awesome job!!

Excellent Customer Service

Thank you, Aika for the outstanding customer service! Friendly, extremely polite and professional! Wonderful asset to COVE! Susanna Archambault

AMAZING COVE TECHNICIANS

I just recently purchased the newer panel and for the first time the doorbell camera. Installation was extremely easy thanks to all the technicians I've spoken with. Each and every technicians was Kind, Informative and extremely knowledgeable. Especially Jeoff whom I spoke with this morning. Thank you Jeoff !!! Love my cove for 6 years now and highly recommend.

He was courteous and receptive to my…

He was courteous and receptive to my call and helpful