Great service

The customer service were very helpful and knowledgeable about the situation and system and helped me set everything up he was a great person i forgot his name but he was wonderful now i can get some rest at night now knowing i am well protected by cove system.

He was very helpful easy to understand…

He was very helpful easy to understand and talk to. Quality service.

Best customer service ALWAYS!!

Best customer service ALWAYS!!! I feel like I can always count on this company no matter what is going on and I enjoy it. Cove is always reliable and responsive.

Great Customer Service

Francis and Ed gave great customer service. They were very helpful with this Disabled Blind Veteran.

Cove is very affordable

Cove is very affordable, and easy to install. Great support service. I've purchased 3 systems.

I had a slight inconvenience regarding…

I had a slight inconvenience regarding information I received before purchasing my cameras. I was told a supervisor would call me on two occasions but didn’t. Today I had the pleasure of speaking with Edison A. She was extremely professional and understood my frustrations. She worked hard to help me and corrected the situation. She took care of me with grace! All is well!

Easy communication with live chat…

Easy communication with live chat technician. Helped me reset system and determine I was not signed up for the right plan if I wanted to utilize Cove App features.

Hard reset process

Talked me thru the hard reset process, which was new to me. That unfreeze the panel and it worked fine afterwards. Technician was very competent.

The representative was very…

The representative was very professional and supportive! She was very attentive and knowledgeable! She handled my concern with respect and in a very satisfied sufficient manner! Thank you cove and representative!

Great company

Love the knowledge of the representative.answered all my question in a timely fashion.

Great job, Lloyd

Lloyd was very helpful in identifying my plan and alarm needs!

The chat feature is excellent

The chat feature is excellent. The customer service representatives are very helpful and quick to respond. My representatives name was Lloyd L. Thank you so much for your help.

The service today was prompt…

The service today was prompt professional, and it solved our problem. Hopefully. The service rep I spoke to was professional and polite the whole way through. Please note this is the third day. I tried to get in touch with you all over this problem but last Friday and Saturday I was unable to get through and when I press the function for you all to call me back no one ever did. Other than that Everything was awesome thanks.

Smooth comunication

La persona que me atendió me ayudo con el proceso de instalación..super sencillo

Win4Win

My experience made a good expression on myself and your customer service agent.

Got good info from technical support

Got good info from technical support

Honest, helpful, and patient!

Lloyd was very helpful and answered my many questions!

1) VERY fast response on hardware

1) VERY fast response on hardware 2) VERY PROMPT response from customer service 3) VERY FAST reply for a manager AWESOME service!

Great Customer Service and Value for…

Great Customer Service and Value for Money

Just spent a week At hunters quay park…

Just spent a week At hunters quay park and it was amazing All accommodation was like new very modern spotlessly clean the part was Incredible we had our small pups and thought we may get a older unit but it was amazing very new and lovely All staff from reception to bar restaurant and fitness where all so friendship helpful and made you feel so welcome Loads to do with kids and pets and the pet goodie bags where a real special touch We had a great time and look forward to our next visit later this year

Gracely was very helpful

Gracely was very helpful

Motion Sensors…

I needed help with some motion sensors and a secondary siren and Gracely was very kind and helpful to me.

change the phone number…

I needed to change the phone number associated with my account and Lloyd was extremely helpful and got it done in a very timely manner. As always when I have contacted covesmart support with a problem or just questions they have been spot on!

Great customer service with quick…

Great customer service with quick response. I already own Eufy system and look forward enhancing the old with the new.

Great customer service

Great customer service! Our indoor camera stopped working and Lloyd helped process a replacement for us. Quick and efficient help!