Safe and secure again.

Super easy to install.. after we moved I was sure to take my control panel, received free sensors and quickly had then installed myself in under an hour.

Great customer service

Great customer service

When we bought our house Cove security…

When we bought our house Cove security system was already installed. We had questions on service pricing, operation of the system, additional service options ssuch as video door bell and cameras. The service people were very helpful and knowledgeable about services. So glad we have this peace of mind.

Excellent customer service and support

Excellent customer service and support. Very knowledgeable in the product and very prompt!

The CSR was excellent and very…

The CSR was excellent and very concerned and went out of her way to track down my order and gather as much information before she returned to me with an response. Great CSR

I had a few questions and the agent was…

I had a few questions and the agent was very polite and was very patient with me because I told him I had a hard time understanding the testing process. He walked me through it to where I would understand. I appreciate him!

Great Customer Service Rep Experience

Customer Service Representative handled my problem efficiently and quickly.

Very easy process…

The representatives are very helpful and the cost is very reasonable I'm very satisfied

Fast and knowledgeable to resolve my…

Fast and knowledgeable to resolve my issue.

No long queue on the phone

No long queue on the phone The associate was Nice, polite and patient that is very important for me because I am not fluent in English. I speak French. But she took time with me to listent and understand what I was trying to say. And she solved my problem

A1 alarm

The reps were very helpful. Very easy to operate and install

Helping with patience

Though it was difficult for me to comprehend, your agent was very patient explained it many times until I got it had multiple issues and he was once again patient and make sure I understood everything definitely worth a raise

The person I spoke with took care of…

The person I spoke with took care of all the questions I had and was very professional and helpful.

My experience was a pleasure to use

My experience was a pleasure to use. Rep. was very helpful and very knowlegeable . My call took less than 10 minutes to hve very good results.

Awesome customer service and support

When we were installing the system, we called Cove customer service at least 5 times. They always answered right away and then followed up every question with an email full of information and help for us. Outstanding customer service! We turned on our alarm for the first time last night, so easy and we felt so safe!

Phone review

My questions were answered

Always available and always (so far)…

Always available and always (so far) able to fix the problem...

Installation

Was easy to install and the assistance when we had install problems was great.

solved the problem quickly the first…

solved the problem quickly the first time

Your willingness to work with me and…

Your willingness to work with me and response time.

Great Rep

Rep was very informed and had a pleasant personality

Minimal, affordable & simple.

Minimal, affordable & simple. Those are the 3 takeaways that I’ve enjoyed about Cove Smart. I love the minimalist approach with the whole setup, especially the panel. The systems are also very affordable which is a huge plus in this day and age! And last, simplicity, the system is so easy to unbox, install & setup. I’m definitely happy with my Cove Smart Security System!

Cove is the best price around.

Great customer service and fast delivery.

Great customer service and support.

Great customer service and support.

Had issue, was resolved.

The app and customer portal are limited in function and ate not user friendly, I had to call in to correct an address. I called in twice and the first person was helpful but the second one wasn’t and they reversed a purchase that was made with credits and then made it with my debit card after I explicitly said to use the credits. Would give one star but the second one is for the call I got after testing my motion sensor. 7/26/23 Cove called me and resolved the issues within 24 hours and took note of my issues with the app and mobile site. They are responsive which is what matters most.