I got my system 2 weeks ago and i love…
I got my system 2 weeks ago and i love it. It was easy to install the customer service team was awesome and very helpful. I am glad i switched to cove smart from ADT. Thank you Cove smart for everything.
The overall interaction with the…
The overall interaction with the representative was great from start to finish .she was easy to understand and my problem was resolved in no time. Thank you cove you are number 1.
Great customer service.
Great customer service.
Short wait times when I called and…
Short wait times when I called and always helpful
good job handling the issue
good job handling the issue
Activity team
I went to seal Bay with a couple members of my family and we chose to do a lot of the activities. My favourites were Archery, laser tag and axe throwing. I think the activities they have here are so different and versatile it's like learning a new skill. We had absolutely amazing and very professional leaders running the sessions. For all of them we had a young man named Raeph leading our sessions and he was very friendly and funny, he was very quick and witty with his jokes, very professional and helpful and aceepting of everyone, he also has alot of creativity with the games we were playing in archery. The team is brilliant and you can see they all really get on and have fun together and include everyone in there fun. We had a man called Sam lead our laser tag session and he was brilliant he knew what he was doing and very creative with the games too. We had another man called Tom with us in some of the session who was lovely too. When booking the sessions I was welcomes with a lovely smile from a lady called Meg she was so nice and talked me into booking even more sessions and I'm glad she did because I loved them even more. The activities team are so kind and are very much worth doing!
Helpful personell
Helpful personell
Issues were quickly resolved in a…
Issues were quickly resolved in a professional manor.
Called to get an extension to pay for…
Called to get an extension to pay for my holiday I spoke to Hannah who was so understanding and great to help me as I’ve been off work sick she gave me an extra week she never judged me and I'm looking forward to my stay with them thank you
Great Customer Service!
When I call I quickly am connected to an actual person. Very helpful and I love the system so far.
Fast delivery and easy set up.
Fast delivery and easy set up.
Cove has been super easy to work with
Cove has been super easy to work with. All of the representatives are professional and helpful. The system is simple to install. It works great. Thank you!
Needed confirmation of order emailed…
Needed confirmation of order emailed ASAP. They immediately found my account and confirmed everything and would send all info plus ability to track order within 10 minutes!! Very efficient!!!
Telephone Rep and Tech Support
Telephone rep was helpful and polite. Had an issue logging into portal. Tech support got on it and fixed the issue within 24 hours. Very satisfied.
Great service
Great customer service, and a great alarm system.
There weren’t any problems.
There weren’t any problems.
The customer service was excellent!!!
The customer service was excellent!!!
she did her job
she did her job
Tech knew what was causing the issue
Tech knew what was causing the issue and suggested remedial solutions.
After looking at several options to…
After looking at several options to protect my home, Cove was the right choice for me and has continued to be the best choice. The rapid SOS feature makes you feel just that much more safe and secure and the products are nice looking.
Easy to install and user friendly
As advertised, the Cove system is easy to install and user friendly. It functions well as does the app and the portal. However, there are some issues with password reset on both of the latter. After several conversations, my problem was resolved and I suspect it will not be an issue in the future. Otherwise, we're pleased. We had a Honeywell system at our old house and the Cove system is more intuitive and faster.
Great service
Great service
Great rep
Rep was quick to resolve my issues and offer assistance.
The representative was friendly
The representative was friendly, knowledgeable, and expedient with his service.
Also, I was pleasantly surprised to find that I had a credit which almost took care of my transaction.
Nice to get someone on the phone quickly
Customer service representatives are knowledgeable, Polite and very willing to get the problem solvee